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Systems Administrator Resume Profile

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Summary:

  • An IT Desktop support specialist and Help Desk analyst with several years of experience in a LAN/WAN enterprise environment, primarily in the financial services industry.
  • Certifications: CompTIA A and Network Previous certifications: CCNA, MCSE, MCP
  • Skills: Windows 7, 8, Vista, and XP, MS Office 2007, 2010, 2013, Outlook email on MS Exchange systems, MS Lync 2013, Microsoft Active Directory on Windows Server 2008 R2, MS Exchange 2003 and 2007, 2010, SCCM, VMware, V-sphere, ESXI, PowerShell, BlackBerry Enterprise Server administration, PDAs and tablets, Mac installation, Citrix console, understanding of DHCP, DNS, group policies and TCP/IP

Work Experience

Confidential

Desktop Support/Systems Administrator

Administration and maintenance of Active Directory accounts and permissions, MS Windows 7 Office 2010, Desktop and laptop imaging, Helpdesk, supporting Service Now

Confidential

Desktop Support/Helpdesk/Systems Administrator

Set up, administration and maintenance of Active Directory accounts and permissions, MS Exchange, Office 2013, Lync, and support of Broadcasting software, Client configuration, Helpdesk, supporting Service Now

Confidential

Desktop Support/Systems Administrator

  • Duties included MS Windows 7 and 8, builds and migrations Administration and maintenance of Active Directory,
  • MS Exchange and Lync Citrix, LANDesk, Sophos, Outlook, MS Office Desktop, iPhone and IP phone Support

Confidential

Desktop Support Technician

Performed Help desk support, Onboarding and off-boarding of user accounts in Active Directory, Citrix, Microsoft Exchange, Configured and maintained Cisco Call Manager accounts

Desktop Support/Systems Administrator/Help Desk Analyst Confidential
  • Job description Comprehensive customer support for senior executives and direct reports through all phases of resolution including workarounds, solutions and documentation. Helpdesk, System Administration, Windows Vista, 7 MS Office/Outlook 2007, 2010. Sharepoint, VPN and remote assistance, Blackberry and BES support
  • Job description Technical Support pertaining to Site Level Desktop support and Systems Administration. Windows XP, Vista, MS Office/Outlook 2003, 2007, 2010. Blackberry, VPN and remote support. Troubleshooting, software installation and testing, hardware including multiple printers and scannersDesktop Support Technician/Systems Administrator

Confidential

IT Support Technician

Software installation and testing Hardware installation and maintenance, including multifunction printers and scanners Network and remote support. Windows 2000, XP. MS Office/Outlook. Cc:Mail, Lotus Notes

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