Skill Summary

Developing, designing and deploying images and application packages. Ghost, SCCM, Altiris

• Scripting processes using Altiris, SCCM, and Batch Scripting as well as some PowerShell and VB.
• Server deployment and maintenance, including Windows server 2003, 2008, AD and Exchange.
• AD user account creation and maintenance.
• Procedure documentation.
• Systems analyst skilled at maintenance, assembly, and repair of personal computers and laptops.
• Expert in Windows XP, Vista, and 7, as well as Office 2003-2013
• RSA Account management.
• Vodavi, Nortel, and Avaya PBX Phone Systems
• Service ticket software including Spiceworks, Footprints, and Altiris.
• Wired and wireless networking, experience with local and WAN technologies.
• PDA, cellphone, smartphone Blackberry, iPhone, Android and printer configuration.
• Small team management.

Recent Experience

Desktop Systems Administrator

Confidential

• Created and deployed image for parole laptops to be distributed state wide.
• Automated IT procedures with batch scripting and PowerShell.
• Collaborated with State police to create Multi Agency Desktop image to be implemented by NYS ITS.
• Oversaw updating of 10,000 HP Thincients statewide, coordinated Field technicians to ensure project caused minimal interruption.
• Oversaw vendors and field technicians to complete Windows 7 deployment
• Worked with vendors to facilitate roll out of state wide visitor processing system.
• Built and managed Altiris Deployment Servers.
• Created documentation for build and break-fix procedures.
• Preformed top level troubleshooting on issues not resolved by Helpdesk Levels 1 and 2.
• Coordinated with other departments to migrate from Altiris to SCCM.

Confidential

• Responsible for support of over 400 users spread among offices in Albany, Malta, and Fishkill, New York.
• Utilized Altiris helpdesk ticketing software to manage user concerns and trouble tickets.
• Trained and oversaw L1 technicians to provide additional support to branch offices as user needs expanded.
• Provided second level support for escalated tickets that local branch techs could not resolve.
• Worked closely with Verizon and ATT vendors to resolve WAN issues.
• Installed, configured and maintained LAN, WLAN, and WAN components Cisco, Nokia, and others .
• Planed and implemented system upgrade project, migrating 300 users from XP to Win 7.
• Employed Microsoft User State Migration Tool 4.0 to minimize impact of migration on end users.
• Configured Avaya Digital, Analogue, and VoIP desk and conference phones.
• Worked closely with site owners to support networking between office suites and Clean room FABs.
• Managed Tape backup with Symantec Backup Exec running a Dell Powervault
• Supported Polycom Video conferencing systems using ISDN and IP protocols.
• Managed RSA authentication accounts for Juniper Based VPN

Systems Technician

Confidential

• Provided troubleshooting of desktop/laptop wired/wireless network issues.
• Configured and deployed systems in compliance with company standards.
• Collaborated with Engineering department to solve RAID issues on systems that were being sold to external customers
• Provide training for software applications.
• Maintained detailed case records through custom case reporting system.
• Created mission-critical procedures for hardware maintenance and installation.
• Developed a working knowledge of Group Policy, Active Directory, and the Windows Management Console.
• Used remote tools to assess and repair multiple problems across a mobile workforce from a single location.
• Maintained, configured and preformed troubleshooting for Vodavi and Nortel Phone systems.
• Led project to research new software for automated systems inventory management.
• Configuration and implementation of Microsoft Systems Management Server

Computer / Network Systems Consultant

Confidential

• Installed and configured home wired/wireless networks including TCP/IP, WEP encryption and MAC filtering.
• Built Windows-based PC's from the ground up to client's specifications.
• Researched function, price, and availability of system components and software.
• Formulated models and presented clients with various price and component packages to choose from.
• Worked hard to provide clients with the most powerful, reliable, and affordable systems possible.
• Ordered and assembled system components, format hard drives, and install OS, software, and peripherals.
• Worked primarily with Windows 9x, ME, 2000, and XP.
• Utilized disk imaging software during maintenance calls. Norton Ghost
• Provided full tech support to clients after installation via e-mail, telephone, or on-site assistance.
• Performed troubleshooting for distant clients using Remote Desktop and Remote Assistance.
• Educated clients in backup, upkeep, and use of their systems including special focus on Microsoft Office Suite, Malwear-bytes, Ad-aware, and Nero Burning ROM.
• Maintained contact with clients to ensure satisfaction throughout the life of their system.
• Service Coordinator, May 2005-August 2005

Confidential

• Managed Service department with five technicians.
• Received customer support calls, provided assistance, and scheduled service calls.
• Created, updated, finalized and filed service tickets using dedicated software.
• Learned QuickBooks Pro and filled in for the accountant during a leave of absence.
• Preformed data backup and security on a daily basis.