Help Desk Support Resume Profile

Objective

I have a wide and vast background of knowledge in different areas of employment. I would like to obtain a rewarding career in a professional environment to further obtain knowledge, advancement, and growth in my career.

Experience

Help Desk Support at Tier 3

Installation and service of wireless and wired network systems
Worked with Equipment from Zyxel, Tropos, ValuePoint, Versa, HP, Colubris, Cisco, Ruckus Wireless, Bridgewave, Engenius, etc..
Configured and deployed Switches, Dslams, Wireless Access Points, Controllers, Firewalls, Point to Point Access Points, etc..
Responsible for the engineering of the deployments and the final outcome
Proficient in running and terminating Cat5,5e,Cat6 and Fiber Optic cable
Installed and serviced Direct TV related equipment as well as running RG6 cable
Certified by SBCA as a MFH-2 and SMAT-V Cable Installer
Understand and proficient in analog telephone systems
66 and 110 block punch down experience

Confidential

Help Desk Support at Tier 3

Installation and service of wireless and wired network systems
Worked with Equipment from Zyxel, Tropos, ValuePoint, Versa, HP, Colubris, Cisco, Ruckus Wireless, Bridgewave, Engenius, etc..
Configured and deployed Switches, Dslams, Wireless Access Points, Controllers, Firewalls, Point to Point Access Points, etc..
Responsible for the engineering of the deployments and the final outcome
Proficient in running and terminating Cat5,5e,Cat6 and Fiber Optic cable
Installed and serviced Direct TV related equipment as well as running RG6 cable
Certified by SBCA as a MFH-2 and SMAT-V Cable Installer
Understand and proficient in analog telephone systems
66 and 110 block punch down experience
Certified in fiber termination.

Confidential

Configured Sessions for Telnet on sf390 IBM mainframe
Deployed new applications through Altiris Deployment Console
Complete PC builds from Altiris Deployment console
Configured and Deployed Cisco IP 7940, 7960 and 7970 series phones.
Help desk support Software and hardware
Lease end deployments of new assets
Configured and Deployed Cisco Catalyst 3750 48 port network switches
Use of Lotus notes and Remedy on a daily basis.
Configuration of Lotus Notes for new clients and existing ones.
Installation and servicing of Cat5e patch cords and patch panels.
Configured Active Directory for users. setting up passwords and setting security settings.

Confidential

Ink-jet refill and replacement
Computer installation and software installation
Help Desk Support helped the other stores opening setup computers and software.
Installed Windows XP and various other software on 26 computers

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