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Help Desk / Systems Administrator Resume

Tysons Corner, VA

HELP DESK / SYSTEMS ADMINISTRATOR

Knowledgeable and forward-thinking Administrator with 9+ years experience in testing, configuring, installing, and supporting advanced operating systems and servers in high-volume corporate environments. Recognized as proactive professional who initiates process and system improvements to increase stability and staff productivity. Quickly assess business needs and recommend appropriate technology solutions. Collaborate effectively with executives, clients, users, and contractors with expert communication skills.

  • Technical Documentation
  • User Training & Support
  • Server & System Upgrades
  • Subnet Management
  • Deployment Strategic Planning
  • Ticket Processing
  • Procedure Development
  • Project Management
  • RAID
  • System Optimization Quality Assurance
  • Network Administration
  • Proposal Writing
  • Ghosting
  • Tape Back-up Libraries
  • Troubleshooting

TECHNICAL PORTFOLIO

Microsoft Certifications: NT Workstation 4.0, NT Server 4.0, NT Server 4.0 Enterprise, Networking Essentials Operating Systems, Applications, and Hardware: Solaris 2.51, Solaris 7, Solaris 8 Operating Systems; Windows NT 4.0, 2000, 2003, 95, 98, XP, Vista, 7; Microsoft Office 2000, 2003, 2007, 2010; Microsoft Visio 2003, 2007; Lotus Office Suite; Windows 2003 Active Directory; DNS; TCP-IP; Combined UNIX/Windows Network Administration; FTP; Telnet; Netscape; Internet Explorer; SAS and ESRI Mapping Software for Windows and SUN; SUN CRON Scripting; SUN Startup File Scripting; Microsoft Dell and HP RAID; SUN SRC/P and A1000 RAID; Cat 5, Cat 6, and Plenum Cables; HPPI; JetAdmin Servers and Workstations: HP Servers; Dell Servers; SUN Ultra 450 Server; SUN One 7 Application Server; ETC SUN User Account Server Configuration; NIS SUN User Account Server Configuration, NIS+ SUN User Account Server Configuration; iPlanet WebServer 6.0; SUN Ultra 5 and 10 Workstations Technical Writing: Server/network, procedure, and proposal documentation using Word, Excel and Visio

PROFESSIONAL EXPERIENCE

Confidential, Tysons Corner, Va. 2011 - 2012 Contract Accounts Receivable / Accounts Payable accountant; Audited and posted A/R and A/P on Government Econn ECAT and Microsoft Dynamics NAV (Navision) databases than matching and posting on the companys internal databases. Audited posting errors on databases and made collection calls to State and Federal government agencies.

Confidential, Annandale, VA 2008 to 2011 Argentine Tango Dancer Traveled internationally to study and performed professional Argentine Tango dancing.

Confidential, Washington, DC 2003 to 2008 Systems Administrator Held contract positions with HUDs Potomac Office Center providing systems and documentation support for Development Coordination Group (DCG) at HUDs PIH-IT. Served as hardware operating system specialist for providers of IT and business management solutions. I documented using Microsoft Office, trained, and prepared Windows and Solaris servers for testing purposes, maintained up-to-date security on 6 Windows servers and resolved ADP security issues for requests for server access and to obtain PC Developer modification Rights. Participated in quarterly deployment cycles and addressed DCG Group Tracker help desk tickets from other PIH-IT teams. Assessed needs and prepared purchase proposals for software and/or equipment. Troubleshot switch and network drop issues, Dell desktop issues, assisted users with Outlook and provided network printer support, and supplies. Key achievements include: Confidential, Fairfax, VA (2006 to 2008)

  • Created Visio documentation showing connection and information flow of 50 production servers at Headquarters.
  • Set up and controlled A/V equipment and presented documents for weekly development CCMB meetings with 45 government managers and lead contractors.
  • Built customized Windows XP Solaris 8 Sparc and 2000 server boxes to meet PIH-ITs special usage requirements and applied essential HUD security software and configurations to each server.
  • Provided Windows Dell PC Desktop system administration for PIH-IT TAC group and set up/established DCG Active Directory for testing in Windows 2003.
  • Managed PIH-IT employees Roll-on/Roll-Off processes (Providing network access) and delivered valued assistance to all other teams.

Confidential, Rockville, MD (2003 to 2006)

  • Stepped in to replace government OTC employee for 2 months, coordinating new hire PC and desk deployments onto ghosted Dell computers.
  • Managed successful implementation of HUD HHQ wide single sign-on system (WebThority).
  • Configured and troubleshot SUN One 7 application server and iPlanet Webserver 6.0.

Confidential, Washington, DC 1999 to 2002 Systems Administrator, Analyst, SME Served as contract System Administrator for USDA division producing GIS maps for congressional hearings. Initially employed by Triad Management Systems, Inc.; later selected as primary consultant with KEI/KEI-Pearson/NCS-Pearson for the USDA. Trained and supervised 2 IT Interns, developing their skills in installing network printers, processing help desk tickets, and providing overall network support. Independently ran subnet with SUN Servers, SUN Workstations, Windows Workstations, Network Printers, and Network Plotters. I held full responsibility for all network maintenance and issue resolution including TCP/IP. Kept 3 Solaris servers running at all times and deployed/configured Solaris 7, Solaris 8, Windows NT, and Windows XP networks with LAN. Installed, maintained, and upgraded SAS for Solaris and Windows, providing user support. Completed Apache website modifications and resolved FTP and Telnet user problems. Installed and maintained HP and Lexmark network printers, Windows Plotters, Solaris and Novell platforms, NIS+ and NIS servers and user accounts, SUN Ultra 450 servers, Ultra 10/5 workstations, and SRC/P and A1000 RAID systems; replaced failed RAID drives and other equipment as needed. Maintained and reconfigured HP JetAdmin and HPPI on Solaris. Key achievements include:

  • Ensured uninterrupted production despite constantly changing multi-platform network environment.
  • Participated in deployment and ghosting of 100 Windows Dell workstations and assisted with Dell desktop issues.
  • Completed network migration from Solaris 7 to Solaris 8 over one weekends time; increased management efficiencies and reduced administrative overhead.
  • Created and employed effective backup strategies and restored tapes via CRON scripting on tape library.
  • Submitted proposal, achieved purchase approval, and installed 2nd Ultra 450 Server.
  • Worked with SUN representatives to update servers from Solaris 2.51 to Solaris 2.7, eliminating system configuration failures and enabling all security patches, packages, clusters, and flash bio upgrades to be applied in timely manner.
  • Determined cross links to be source of slow-booting servers; removed links and allowed servers to bounce without issue.
  • Additional Positions: Credit & Operation Systems Coordinator - Pacific Scientific Instruments, Silver Spring, MD;

    EDUCATION & PROFESSIONAL DEVELOPMENT

    Cisco CCNA Training Course MCSE Program Course completed: NT 4.0 TCP/IP; NT 4.0 IIS 4.0; Windows 2000 Network & Operating System; Windows 2000 Professional and Server; Windows 2000 Implement Network Infrastructure; Windows 2000 Implement Active Directory SUN Training Program Courses Completed: System Admin I, Solaris 7; System Admin II, Solaris 7 BA in Economics & Urban Studies

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