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Access Management Administrator Resume Profile

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Mt Laurel, NJ

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WORK EXPERIENCE

Windows Administrator with years' of experience in operations and Global IT. Provide support for user environment in a mid-level user organization. Support all areas of Windows server, Citrix environment, Active Directory, server migrations, and desktop support. Organized, outgoing, eager to learn, high energy level accustomed to fast paced environment, and great communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Access Management Administrator

  • Assist with the deployment of Windows 7 for 13,000 users.
  • Process requests for security administration provisioning, modifying andterminating systemaccess to network and banking applications.
  • Communicate and administer access levels per business matrix for co-workers and
  • internalcustomers.
  • Assist in Service Desk support troubleshooting user account issues.

Confidential

Helpdesk Support Analyst

  • Provide customer service to employees and vendors.
  • Trouble shoot issues in Office 2010, Citrix, Active Directory, TSYS,
  • and other applications.
  • Reset Unix passwords, expired passwords,and pin resets for
  • various applications.
  • Assist remote users with system access.
  • Process termination, software, and hardware requests.

Confidential

User Provisioning Administrator

  • Provide Windows System Administration for multiple clients granting access to files and folders.
  • Create groups and service accounts, resetting passwords and deleting accounts.
  • Provide Lotus Notes and Unix accountadministration.

Confidential

Windows Systems Specialist

  • Windows administration Server 2003
  • Active Directory
  • WINS, DNS, DHCP Server migrations, installations
  • Provide support worldwide for 10,000 users correcting issues with applications,
  • printers or operating system.
  • Support Symantec Backup's for completion and restoration of lostor corrupt data.
  • Deploy latest software modules and aliases also created newaccount's in active directory. Called vendors for hardware replacement and travel abroad for team meetings.

Confidential

Senior Data Center Administrator

  • Assisted the department in scheduling and performing system backups daily, weekly, monthly, and yearly in NT, VMS, and UNIX environments.
  • Investigated, trouble-shoot, report issues and failures also created accounts for users
  • across multiple platforms.
  • Schedule backups for all systems and implement offsite media rotation.
  • Provide coverage for weekly and weekend support for stores and terminals worldwide.

Confidential

Senior Computer Operator

  • Lead the operations department in scheduling and performing system backups daily, weekly, monthly, and monthly in NT, AS400, VMS, and UNIX environments.
  • Investigate, trouble-shoot, and report issues and failures.
  • Schedule backups for all systems and implement offsite media rotation.
  • Assist in migration of remote production facilities to systems located at corporate headquarters.

Confidential

Senior Computer Operator

  • Led the operations department in scheduling and performing system backups daily, weekly, monthly, and yearly in NT, VMS, and UNIX environments.
  • Oversaw nightly processing at remote sites.
  • Investigated, trouble-shoot, report issues and failures.
  • Created new account's for new employees, resetting passwords for users, data restoration to users' accounts.
  • NT Administration, granting access to firewall, and disabling accounts due to resignation or termination. Implemented offsite media rotation and trained new employees.

TECHNICAL EXPERIENCE

Windows Server 2003, 2008, Active Directory - 2003, 2008, System Center Configuration Manager 2012, System Center Operations Manager 2012, Exchange Server, Server migrations, server setup and configuration, Citrix, Terminal Server, Symantec Backup Exec 10D, BMC Patrol, BMC Remedy, Unix,Lotus Notes,Tivoli Storage Manager, MS Office 2003, 2007, 2010 SAN- Storage Area Networks, Desktop and Application Support, TSYS, Avaya Telephone System, RSA Token Ring -Administration, and DNS record changes.

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