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Pos Helpdesk Resume Profile

Plano, TX

Objective

Technical Recruiter with an IT background whom is seeking a position where I can use my knowledge, experience, and expertise to grow and develop in a professional environment. Roles that I am most interested in would include Junior Information Security Professional, Junior Systems Analyst, Junior Database Admin, Junior Network Admin, Technical Recruiter, and VMS Recruiter. Currently seeking a position where I can use my technical knowledge to further develop my career as I continue my education and certifications.

Experience

Confidential

Information Resources GoLive
  • Provided 1st level support to medical staff in a newly opening hospital environment
  • Educated staff on new technologies in the hospital
  • Troubleshot IP phones and other connectivity issues
  • Assisted in Conference Room scheduling and setup
  • Troubleshot Windows 7 OS issues
  • Conducted testing on Mobile Phone alert system
  • Verified operation of AV equipment within patient rooms and Conference Rooms
  • Documented cases in Service Now ticketing system

Confidential

POS Helpdesk
  • Answered incoming calls and chat messages from Team Members at FedEx Office locations
  • Used Salesforce ticketing system to open, resolve and close tickets
  • Used Symantec PCAnywhere to remotely access machines
  • Provided User Access and Exit controls
  • Followed Help desk documentation and processes
  • Managed small help desk related projects
  • Worked with Application and Infrastructure Development teams to ensure the smooth transition of new hardware and software support and deployment
  • Used networking tools to verify IP addresses and resolved connectivity issues
  • Resolved POS system issues and provided additional solutions for Team Members to resolve register issues
  • Accessed Windows Server to clear port violations
  • Used Dos/Command Prompt commands to verify connectivity
  • Troubleshot Connected devices and printers
  • Used VDI to access remote systems to provide technical support
  • Documented cases in Salesforce
  • Used Oracle internal chat application
  • Worked in a Windows 7 environment

Confidential

  • Regional Accounts /Technical Recruiter
  • Answered incoming calls via multi-line phone system
  • Sourced resumes of potential candidates using job boards, websites, social networks, professional networking, and an internal company database
  • Used sites like linkedin.com, careerbuilder.com, monster.com, indeed.com, and dice to source candidates
  • Placed calls to candidates who's skills matched the requirements of the job requisitions
  • Phone screened candidates to ensure skills matched technical requirements
  • Conducted testing based on the needs of the client
  • Updated candidate notes in database
  • Communicated with candidate through phone call, email or text message during onboarding to ensure all new hire paperwork was completed
  • Participated in staff meetings to share information, new ideas, or progress related to improving service
  • Posted new resumes to internal database
  • Wrote and proofread all resumes before submitting to the Sales team and client
  • Coordinated with Sales team and clients to schedule interviews and start dates

Confidential

Migration/IT Support
  • Troubleshot computer and peripheral issues
  • Troubleshot POS systems
  • Resolved issues related to Microsoft Outlook, Microsoft Windows, and other applications
  • Resolved or escalated tickets to the proper team for resolution
  • Upgraded computer systems from Windows XP/Vista to Windows 7
  • Unpacked new computer systems and conducted an inventory of towers, monitors, and peripherals
  • Verified that there was no damage to necessary parts during shipment
  • Labelled all equipment to ensure the correct computer systems was placed at the correct network location
  • Disconnected all old equipment and packaged it for shipment
  • Placed new equipment in proper locations and ensured all operating systems were updated and accounts were migrated to new machines
  • Replaced internal cards/components in computer towers including cooling fans and network card
  • Replaced UPS Universal power supplies

Confidential

Enterprise IT Support
  • Troubleshot computer and peripheral issues
  • Troubleshot POS systems
  • Resolved issues related to Microsoft Outlook, Microsoft Windows, and other applications
  • Followed operating procedures and documentation to resolve complex issues
  • Used AD Active Directory, BES Blackberry Enterprise Server, Remedy Ticketing System
  • Assisted callers with synchronization of accounts and email
  • Resolved or escalated tickets to the proper team for resolution
  • Assisted callers with issues related to VPN or certificates
  • Provided internal customers with status of pending tickets
  • Created new accounts
  • Modified SAP and Oracle access and permissions
  • Modified accounts and permissions

Confidential

Satellite Installer
  • Conducted a walk-thru to ensure the account and service would meet and exceed the customers' request
  • Called into the appropriate department if there were any changes that needed to occur in the account
  • Installed and repaired DirecTV services in business and residential properties
  • Replaced Phone and Coax lines
  • Buried external cable to protect it from elements
  • Mounted satellite antennas to poles or external surfaces
  • Tested twisted pair and RG-6 for RF distribution
  • Aligned the Satellite antenna for best reception
  • Ensured set top boxes were updated with the programming desired
  • Programmed remotes to televisions, blu ray players, and receivers.
  • Verified that all home audio visual equipment including game systems were operating as desired by the customer
  • Operated work truck within safe and legal requirements causing no damage or injury to vehicle or property
  • Maintained the cleanliness of work vehicle
  • Replenished all work materials from the warehouse
  • Kept an accurate inventory of all work related materials
  • Completed necessary documentation for account billing
  • Installed set top boxes within the home or business

Confidential

DSL Helpdesk/Premise Technician
  • Answered inbound calls on a multi-line phone system
  • Troubleshot computer and internet connection issues with customers
  • Used knowledge of Multiple Windows Operating systems Windows 95, 2000, XP, Windows 7 to assist callers
  • Provided remote computer assistance using programs like Remote Desktop and VNC
  • Maintained call handling metrics
  • Created SOPs to make the helpdesk more efficient in providing service
  • Drove company truck in a professional and safe manner
  • Restocked inventory needed to perform home and business service maintenance and installations
  • Ran RG-6, Ethernet, and Coax through homes and businesses
  • Penetrated walls and accessed plenum or attic spaces to install or replace existing wiring
  • Tested existing wiring for radio frequency distribution using multi-meters and coax mapping tools
  • Tested low voltage network for crosstalk. noise, and grounds
  • Toned pair at pole or pedestal to ensure the correct service/speed was set for location
  • Tested VDSL signal at NID
  • Replaced components in NID to improve quality of signal if necessary
  • Mounted new NID or iNID to the exterior of building if needed
  • Ran drops from pole or pedestal to house or business
  • Used iPhone, iPad, or other communication devices to update account for billing
  • Communicated with Dispatch and supervisor to ensure ETA was met for customers
  • Troubleshot browser issues that may cause a slower browsing speed

Confidential

Package Handler
  • Sorted Packages by Zip-code
  • Worked in a warehouse environment ensuring that parcels and packages were directed to the proper destination
  • Placed packages on conveyor belts
  • Bagged packages smaller than ten pounds

Confidential

Assistant Manager/Shift Lead
  • Supervised a small crew of 4 or more
  • Trained new employees on store practices and safety
  • Balanced Register tills
  • Delivered catering orders to local businesses
  • Maintained cleanliness of the restaurant
  • Worked with vendors to ensure restaurant ran smoothly
  • Labeled and dated all incoming produce and stock to minimize spoilage and waste
  • Verified and reordered store inventory

Confidential

Member Service Desk/Overnight Merchandiser
  • Created new memberships for customers
  • Used the computer system to enter in confidential information for customer memberships
  • Used digital cameras to photograph new members for membership cards
  • Verified account status for members
  • Handled refunds and warranty information for members
  • Balanced register tills
  • Assisted customers in locating items throughout the warehouse

Confidential

Customer Service/Merchandiser
  • Operated the register
  • Restocked merchandise
  • Set up new displays

Confidential

Server/Barista
  • Operated the register
  • Prepared coffee and espresso beverages
  • Took hotel guest food orders
  • Maintained cleanliness of the dining area
  • Delivered room service to hotel guest

Confidential

Call Center/Order Entry Processor
  • Answered multi-line phone system
  • Handled all inbound calls
  • Used various internal computer systems to provide the best service to customers
  • Entered Customer information and order in order tracking system

Confidential

Sales/Merchandising
  • Restocked Merchandise
  • Operated the cash register

Confidential

E-4 MM3
  • Served during Operation Iraqi Freedom and Operation Enduring Freedom
  • Trained at Naval Nuclear Power Training Command NNPTC
  • Trained at O2N2 Cryogenic C School Portsmouth Virginia
  • Promoted to Assistant Work-center Supervisor over A-Gang Steam and Heat Shop

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