Technical Recruiter with an IT background whom is seeking a position where I can use my knowledge, experience, and expertise to grow and develop in a professional environment. Roles that I am most interested in would include Junior Information Security Professional, Junior Systems Analyst, Junior Database Admin, Junior Network Admin, Technical Recruiter, and VMS Recruiter. Currently seeking a position where I can use my technical knowledge to further develop my career as I continue my education and certifications.

Confidential

• Provided 1st level support to medical staff in a newly opening hospital environment
• Educated staff on new technologies in the hospital
• Troubleshot IP phones and other connectivity issues
• Assisted in Conference Room scheduling and setup
• Troubleshot Windows 7 OS issues
• Conducted testing on Mobile Phone alert system
• Verified operation of AV equipment within patient rooms and Conference Rooms
• Documented cases in Service Now ticketing system

Confidential

• Answered incoming calls and chat messages from Team Members at FedEx Office locations
• Used Salesforce ticketing system to open, resolve and close tickets
• Used Symantec PCAnywhere to remotely access machines
• Provided User Access and Exit controls
• Followed Help desk documentation and processes
• Managed small help desk related projects
• Worked with Application and Infrastructure Development teams to ensure the smooth transition of new hardware and software support and deployment
• Used networking tools to verify IP addresses and resolved connectivity issues
• Resolved POS system issues and provided additional solutions for Team Members to resolve register issues
• Accessed Windows Server to clear port violations
• Used Dos/Command Prompt commands to verify connectivity
• Troubleshot Connected devices and printers
• Used VDI to access remote systems to provide technical support
• Documented cases in Salesforce
• Used Oracle internal chat application
• Worked in a Windows 7 environment

Confidential

• Regional Accounts /Technical Recruiter
• Answered incoming calls via multi-line phone system
• Sourced resumes of potential candidates using job boards, websites, social networks, professional networking, and an internal company database
• Used sites like linkedin.com, careerbuilder.com, monster.com, indeed.com, and dice to source candidates
• Placed calls to candidates who's skills matched the requirements of the job requisitions
• Phone screened candidates to ensure skills matched technical requirements
• Conducted testing based on the needs of the client
• Updated candidate notes in database
• Communicated with candidate through phone call, email or text message during onboarding to ensure all new hire paperwork was completed
• Participated in staff meetings to share information, new ideas, or progress related to improving service
• Posted new resumes to internal database
• Wrote and proofread all resumes before submitting to the Sales team and client
• Coordinated with Sales team and clients to schedule interviews and start dates

Confidential

• Troubleshot computer and peripheral issues
• Troubleshot POS systems
• Resolved issues related to Microsoft Outlook, Microsoft Windows, and other applications
• Resolved or escalated tickets to the proper team for resolution
• Upgraded computer systems from Windows XP/Vista to Windows 7
• Unpacked new computer systems and conducted an inventory of towers, monitors, and peripherals
• Verified that there was no damage to necessary parts during shipment
• Labelled all equipment to ensure the correct computer systems was placed at the correct network location
• Disconnected all old equipment and packaged it for shipment
• Placed new equipment in proper locations and ensured all operating systems were updated and accounts were migrated to new machines
• Replaced internal cards/components in computer towers including cooling fans and network card
• Replaced UPS Universal power supplies

Confidential

• Troubleshot computer and peripheral issues
• Troubleshot POS systems
• Resolved issues related to Microsoft Outlook, Microsoft Windows, and other applications
• Followed operating procedures and documentation to resolve complex issues
• Used AD Active Directory, BES Blackberry Enterprise Server, Remedy Ticketing System
• Assisted callers with synchronization of accounts and email
• Resolved or escalated tickets to the proper team for resolution
• Assisted callers with issues related to VPN or certificates
• Provided internal customers with status of pending tickets
• Created new accounts
• Modified SAP and Oracle access and permissions
• Modified accounts and permissions

Confidential

• Conducted a walk-thru to ensure the account and service would meet and exceed the customers' request
• Called into the appropriate department if there were any changes that needed to occur in the account
• Installed and repaired DirecTV services in business and residential properties
• Replaced Phone and Coax lines
• Buried external cable to protect it from elements
• Mounted satellite antennas to poles or external surfaces
• Tested twisted pair and RG-6 for RF distribution
• Aligned the Satellite antenna for best reception
• Ensured set top boxes were updated with the programming desired
• Programmed remotes to televisions, blu ray players, and receivers.
• Verified that all home audio visual equipment including game systems were operating as desired by the customer
• Operated work truck within safe and legal requirements causing no damage or injury to vehicle or property
• Maintained the cleanliness of work vehicle
• Replenished all work materials from the warehouse
• Kept an accurate inventory of all work related materials
• Completed necessary documentation for account billing
• Installed set top boxes within the home or business

Confidential

• Answered inbound calls on a multi-line phone system
• Troubleshot computer and internet connection issues with customers
• Used knowledge of Multiple Windows Operating systems Windows 95, 2000, XP, Windows 7 to assist callers
• Provided remote computer assistance using programs like Remote Desktop and VNC
• Maintained call handling metrics
• Created SOPs to make the helpdesk more efficient in providing service
• Drove company truck in a professional and safe manner
• Restocked inventory needed to perform home and business service maintenance and installations
• Ran RG-6, Ethernet, and Coax through homes and businesses
• Penetrated walls and accessed plenum or attic spaces to install or replace existing wiring
• Tested existing wiring for radio frequency distribution using multi-meters and coax mapping tools
• Tested low voltage network for crosstalk. noise, and grounds
• Toned pair at pole or pedestal to ensure the correct service/speed was set for location
• Tested VDSL signal at NID
• Replaced components in NID to improve quality of signal if necessary
• Mounted new NID or iNID to the exterior of building if needed
• Ran drops from pole or pedestal to house or business
• Used iPhone, iPad, or other communication devices to update account for billing
• Communicated with Dispatch and supervisor to ensure ETA was met for customers
• Troubleshot browser issues that may cause a slower browsing speed

Confidential

• Sorted Packages by Zip-code
• Worked in a warehouse environment ensuring that parcels and packages were directed to the proper destination
• Placed packages on conveyor belts
• Bagged packages smaller than ten pounds

Confidential

• Supervised a small crew of 4 or more
• Trained new employees on store practices and safety
• Balanced Register tills
• Delivered catering orders to local businesses
• Maintained cleanliness of the restaurant
• Worked with vendors to ensure restaurant ran smoothly
• Labeled and dated all incoming produce and stock to minimize spoilage and waste
• Verified and reordered store inventory

Confidential

• Created new memberships for customers
• Used the computer system to enter in confidential information for customer memberships
• Used digital cameras to photograph new members for membership cards
• Verified account status for members
• Handled refunds and warranty information for members
• Balanced register tills
• Assisted customers in locating items throughout the warehouse

Confidential

• Operated the register
• Restocked merchandise
• Set up new displays

Confidential

• Operated the register
• Prepared coffee and espresso beverages
• Took hotel guest food orders
• Maintained cleanliness of the dining area
• Delivered room service to hotel guest

Confidential

• Answered multi-line phone system
• Handled all inbound calls
• Used various internal computer systems to provide the best service to customers
• Entered Customer information and order in order tracking system

Confidential

• Restocked Merchandise
• Operated the cash register

Confidential

• Served during Operation Iraqi Freedom and Operation Enduring Freedom
• Trained at Naval Nuclear Power Training Command NNPTC
• Trained at O2N2 Cryogenic C School Portsmouth Virginia
• Promoted to Assistant Work-center Supervisor over A-Gang Steam and Heat Shop