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COMPUTER SUPPORT SPECIALIST

SUMMARY OF QUALIFICATIONS:

Confidential

independent IT specialist. I built my first computer in 1994. I've designed web pages, written code, created databases, set up local networks, wired and wireless, as well as managed projects successfully such as the Portland High School Dell project. I take pride in helping users get the most out of their machines.

SKILLS SUMMARY

  • Project Management Individual Tutoring on use of Office and other programs
  • Computer Repair, Building, Maintenance, and Security, Laptops and Desktops
  • General Office Skills 20 Years Using Windows, MS Office, and other suites
  • Web Design 5 years Windows 7 experience

PROFESSIONAL EXPERIENCE:

Confidential

Site Support

Re-imaged Jaco Workstation on Wheels. Participated in hardware deployment wall mounts, Jaco cart steups at Waldo County General Hospital.

Confidential

Desktop Support

Repaired and maintained computers, desktop and laptop, for approximately 400 users as a member of two-person team. Clients included Department heads of state government. Responsibilities included migrating users to new machines, diagnosing network problems, installing network printers, software, and new hardware, diagnosing Exhange/Outlook issues, removing malware/viruses, and general maintenance of machines. Tracked and reported on service calls using the software Footprints.

Confidential

Project Manager

Repaired and maintained the inventory of approximately 1500 Dell Netbook Latitude 2100s for the Portland High Schools.

  • Supervised two technicians.
  • Diagnosed and repaired machines.
  • Ordered replacement parts from Dell.
  • Project finished on time.
  • Created and maintained Excel spreadsheets tracking repairs.
  • Reported daily to school and Dell progress of repairs.
  • Responsible for all deliveries and returns via FedEx.
  • Created system for prioritizing repairs.
  • Turned a 4 week wait into same day repair if parts were not needed, no more than three days if parts needed.

Confidential

Repair, maintain, refurbish and build computers and networks. Consult on use and security of computers. Clients have included commercial and private accounts, such as WEX, Central Maine Medical Center, Merrill Lynch, Portland ME High School System, and Southern Maine Community College.

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