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Help Desk Specialist Resume Profile

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CA

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SUMMARY OF QUALIFICATIONS

Over 10 years in troubleshooting Windows OS computer systems. Managing an Active Directory environment of over 7000 users. Comptia A , Network , Security , and ITIL certified. Built Windows Server 2008/2012 stacks from baseline systems t fully functional domains. Proven success and skill in excellent customer support operations.

SKILLS

  • Windows XP, Vista, 7, 8, Server 2003/2008/2012
  • MS Office 2007, 2010, 2013
  • BMC Remedy 7.6
  • Solarwinds
  • Whatsup gold
  • VMware
  • Voip/Callmanager Cisco
  • SAN, DNS, Exchange, Active Directory, DHCP, IIS, SCCM, and File sharing.

EMPLOYMENT HISTORY

System/Network Administrator Windows

Confidential

  • Helpdesk support.
  • Managed 20 servers with different functions.
  • Domain controllers Active Directory
  • Exchange
  • Terminal Services
  • SQL servers Database
  • Managed Cisc Network.
  • 14 locations
  • Router and 2 Switches each
  • ASA Firewall at each location
  • Installed equipment at locations as needed.
  • Used Teamviewer Corporate Edition for remote assistance.

Help Desk Specialist/Analyst Tier 2 Contractor

Confidential

  • Work in a helpdesk call center.
  • Support 40 military bases/installations.
  • Use remote assistance when needed.
  • RDP
  • Support Automation
  • Email ticket support
  • Work closely with the local IT Network Enterprise Center on each base t solve user issues.
  • Deployment of software packages, drivers and operating system updates

Store Systems Installation/ Analyst

Confidential

  • Installs all computers and network equipment for multiple stores.
  • Point of Sales
  • Back office systems server, workstation, employee kiosks
  • Security systems
  • Cisco Switches and Routers
  • Fuel control systems
  • Restaurant systems
  • Imaging all computer systems for installation.
  • Provides on-site tech services while at store.
  • Gilbarco system setup
  • Manage SQL Database while on site.
  • Test systems and network for any bugs.
  • 100 travel.

IT Signal Manager

Confidential
  • Worked as service/help desk manager and Windows Server admin.
  • Lead system administrator above 30 people.
  • When not deployed the unit has 7000 users.
  • Gave training t all novice system administrators.
  • Ran service desk by self for one year while on rear detachment.
  • Unit was deployed and left about 3000 users.
  • Used remote access support tools when needed.
  • Computer repair and networking.
  • Imaged and managed Windows 2008 servers.
  • Windows Backup and Recovery done often.
  • Ran Cat 5 network in a SCIF of four 48 port switches. Cisco
  • Worked with video teleconference systems. Polycom/Tandberg
  • Worked with almost all tactical IT equipment.

IT Network Server Admin

Confidential

  • Worked as a Windows Server stack system administrator. 2003/2008
  • Managed Active Directory and Exchange 2005/2007 for 3000 users.
  • Used monitoring software: Solarwinds, Whatsup gold
  • Configured and managed router, switch, and firewall stacks Cisco . Tier 1-3
  • Helped build a technical manual for a new mobile tactical shelter.
  • Worked with almost all tactical IT equipment.
  • Built and implemented a plan/layout for a Cat 5/Fiber Optic network in a five story building. 100 rooms per floor.
  • 24 hour operations a usual.

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