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Help Desk Technician Resume

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SKILL:

  • Active Directory
  • Microsoft Windows
  • Microsoft Exchange
  • VMware
  • TCP/IP
  • SCCM
  • VPN
  • Linux
  • Help Desk
  • Computer Networking
  • Software Troubleshooting

WORK EXPERIENCE:

Help Desk Technician

Confidential

Responsibilities:

  • Create, monitor, and reimage VDI with VMware.
  • Support office 365, Server 2012 with end user, Service now ticket system.
  • Grant access for PKI and other accesses need for daily systems used.
  • Support and Administrator activity directory tool.
  • Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.
  • Installed and configured secured environments, VPN Internet connectivity of virtualized server environment and clients.
  • Manages and administers Windows/Linux systems - Performs periodic maintenance, provides technical support and execute systems engineering.
  • Maintains the timely back-up of important data and management resources.
  • MaintainsMS Exchange Server-Performs troubleshooting and provides resolutions for server problems.
  • Assists in the timely recovery of data lost due to software crashes or hardware failure.
  • Conducts periodic performances test on existing servers.
  • Manages and advises the deployment of new designs.

Deployed Specialist

Confidential

Responsibilities:

  • Installed various software applications as well as involvement in the deployment of PC’s and Lexmark printers.
  • Troubleshoot hardware, software and desktop connectivity issues.
  • Assisted in troubleshooting and resolving network hardware and software related failures and issues.
  • Accurately documented all technical support issues via a proprietary ticketing system while maintaining standard.
  • Support level agreements.
  • Proactively implemented preventive maintenance programs to ensure all systems are updated and secure.
  • Support the organization’s staff on site and via phone support.
  • Responsible for implementing internal moves, adds and changes for IT equipment.
  • Performed Ghost/Images on workstations.

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