Senior Help Desk Technician Resume

SUMMARY:

A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Proficient at solving networking, electronic, and computer technology issues. Adept at technicians and clients. Team player, welcome changes and able to learn new procedures quickly. Strong technical writing skills.
Technical & Support
Network Configuration & Maintenance
Internal Hardware
Trouble Shooting & Problem Resolution
Consumer Electronics
Web Development

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7/8/10, Windows Server 2008, Android, iOS

Hardware: PC components, network devices, smartphones, A/V devices, tablets, laptops, printers, scanners, and Bluetooth

Software: MS Office 365, Eclipse IDE, Dreamweaver, Lightning by Salesforce, remote desktop, VM Ware, partition managers, BitLocker, TrueCrypt, FileZilla, Apache, Tomcat, internet browsers, and cloud file sync clients

Languages: HTML/CSS, Javascript, JQuery, JSON, C, PHP, SQL, MySQL and Java

WORK EXPERIENCE:

Confidential

Senior Help Desk Technician

Responsibilities:

Provided second level support to CITI Program learners and admins via email and phone
Configured custom research compliance curriculums
Coded custom HTML webpages for clients
ColdFusion Web Development with SQL Database Interaction
Instructed users on website navigation and concepts

Confidential

IT Consultant

Responsibilities:

Built and configured desktop and laptop computers
Installed and configured Meta Trader 4 (MT4) software
Installed and configured Windows 8
Installed and configured Microsoft Office 365
Configured full disk encryption with Bitlocker and security policy
Configured network security
Configured OneDrive cloud storage
Installed and configured Brother network printer
Provided on call support, maintenance, and

Confidential, Bluffdale, UT

Advocate

Responsibilities:

Provided technical support and sales advice via text chat

Confidential

Consulting Agent

Responsibilities:

Used ticketing system daily to log client work orders
Troubleshot issues with Windows (pcs, laptops, and tablets), Apple Macbooks, iMacs, iPads, iPods, iPhones, Android (smartphones and tablets), TVs, stereo systems, GPS devices, and video game consoles

Confidential

IT Consultant

Responsibilities:

Migrated Windows workstations
Installed POS machines
Configured business software for Android tablets
Provided service and maintenance to Windows Laptops
Updated the software to the latest versions
Configured Mozy Enterprise backup

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