Application Support Analyst Resume

SUMMARY:

To Secure a Challenging Position where I can effectively contribute my skills as Professional, Possessing Competent Technical Skills. Also to Provide Opportunities for Professional Growth and Increasing Responsibility, And most importantly working harmoniously in a Team to bring for the Best from Self & Everyone.

TECHNICAL SKILLS:

Operating Systems: SQL, Unix, Windows 9X/2000/XP, Windows Vista, windows 7, Linux, MS WordMS Excel, MS Power Point, Oracle,Personal Profile:

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Analyst

Responsibilities:

Working on Telecom Business Operation Project.
Work experience of Incident and Service Request in Remedy Tool
After Analysis of issue and providing proper solution resolving Incident within SLA..
End - to-End support (24*7) support for mediation and production support.
Escalation handling on recovery call and service delivery within SLA.
Responsibility to Monitor Files are correctly Polling as well as transferring or not,If not than resolve it with in Short time..
Responsible for day-to-day systems maintenance, space monitoring, file systems maintenance, File transfer, performance monitoring.
Processing corrupt files using Unix scripts.
Development knowledge Mediation Intermediate (IME v7.0)
Experience in SSH, FTP, SFTP, UNIX file networking/sharing and handling file issues through Unix Scripts.

Confidential

Application Support (Mediation)

Responsibilities:

Working on Tata communications ltd billing project
Dealing with client issue at client location
Working experience of Incident and Service Request in helpdesk Tool,
Responsible for Monitoring and identifying the polling and transferring issue and resolve within the SLA
End to End support (24*7) support for mediation and production support

Confidential

Operation Support Analyst

Responsibilities:

Worked on Telecom Business Operation Project.
Work experience of Incident and Service Request in Maxit Tools,
After Analysis of issue and providing proper solution resolving Incident within SLA..
End-to-End support (24*7) support for mediation and production support.
Escalation handling on recovery call and service delivery within SLA.
Responsibility to Monitor Files are correctly Polling as well as transferring or not,If not than resolve it with in Short time..
Responsible for day-to-day systems maintenance, space monitoring, file systems maintenance, File transfer, performance monitoring.
Processing corrupt files using Unix scripts.
Development knowledge Mediation Intermediate (IME v6.0)
Experience in SSH, FTP, SFTP, UNIX file networking/sharing and handling file issues through Unix Scripts.
Monitoring Interference, handover, call drop, Rx lev, Rx qual, FER, BER, TA and other parameter by Drive Test
Handling of interference issues by change of frequency & neighboring sites, antenna orientation
Analysis of Statistics and Drive tests Data for monitoring the performance of the network and generate report of the findings. improving the identified problems through hardware change, antenna change, antenna refinement like down/up tilts, change orientation, height etc.