Learning Management System IT Support Specialist Resume

TECHNICAL SKILLS

Leadership: Relationship - building, Facilitating team discussions, Communication, Emotional intelligence

Functional: Information theory, Data Analysis, Detail-oriented, Strong organizational skills, Problem-solving, Quick mastery of new tools and technologies

Technical: SAP SuccessFactors Learning, LinkedIn Learning, Blackboard Learn, MoodleRooms, ANGEL, Articulate Storyline 360, Camtasia, Adobe Captivate, SmartBuilder, SoftChalk, iMovie, Springshare LibAnswers, phpMyFAQ, Adobe Acrobat, Kaltura Media Center

PROFESSIONAL EXPERIENCE

Confidential

Learning Management System IT Support Specialist

Responsibilities:

Collaborate with business owners, technical teams, and IT support groups to provide smooth operation of the SAP SuccessFactors LMS for 120,000+ users
Currently serving as the Lead Client Stakeholder for the Workday Learning implementation
Provide exemplary onboarding, consulting, and ongoing support for a decentralized group of 400+ LMS administrators
Manage vendor relationship and integration between LinkedIn Learning and the LMS
Leading the client - facing support of Penn’s administrative training systems and serving as a technical escalation point
Serves as lead support liaison between UPHS and University Knowledge Link teams
Project-managed the implementation of a feature that allows UPHS employees to login to Knowledge Link with UPHS credentials
Served on a team responsible for drafting Accessibility standards for LMS content to comply with regulatory recommendations with input from stakeholders

Confidential

Instruction and Outreach Specialist

Responsibilities:

Built relationships across departments and roles to promote library and research services
Coordinated all instruction with a team of librarians and taught research workshops for on-campus and online students and faculty
Compiled and published Middle States Monitoring Report and subsequently a Middle States Progress Report with a team of faculty and high-level administrators
Created and supported learning modules in LMS for first year learning seminars (undergraduate and graduate)
Authored video tutorials for LMS Faculty Repository and YouTube channel and wrote end-user documentation

Confidential

Instructional Analyst

Responsibilities:

Worked with a small team to transition the faculty from Angel’s LMS to MoodleRooms
Provided efficient and timely faculty and staff support and training for the LMS
Developed all campus-wide knowledge base content
Hired, onboarded, and supervised student workers to provide support for all computer labs

Confidential

Reference Librarian/Assistant Professor

Responsibilities:

Created support materials in the LMS learning object repository, reaching over 1,900 users
Taught library workshops for traditional and adult students
Wrote and coordinated assignments and lesson plans for all incoming freshmen

Confidential

Head of Reserves

Responsibilities:

Managed streaming video project for deployment in LMS
Assembled online course reading lists for faculty on demand

Confidential

Circulation Supervisor

Responsibilities:

Ensured smooth operation of a busy service desk
Trained support staff and supervised up to seven workers at a time

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