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Senior It Support Resume

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Westford, MA

PROFESSIONAL EXPERIENCE

Confidential, Westford, MA

Senior IT Support

Responsibilities:

  • Manage vendor, office management, and executive relationships
  • Provide Excellent customer services skills, VIP service, and technical support to all members of the Corporate Leadership Team within Westford and South Boston office
  • Configure and Image Rhel/Mac for new users or if/when needed for existing users
  • Manage leased inventory of outgoing/incoming equipment using Service - Now
  • Troubleshoot linux, fedora, ubuntu, and Mac issues for all users, including VIP users
  • Provide AV support for conferences/town halls
  • Preform daily room sweeps to ensure rooms with AV capabilities (which include conference rooms and smaller meeting rooms) are in working condition and troubleshoot if not

Confidential, Westborough, MA

Desktop Support Technician/ Lead Service Desk Analyst - Permanent

Responsibilities:

  • Resolve complex technical issues that arose on client computer using troubleshooting.
  • Effectively make recommendations to IT users on selection of hardware and software.
  • Deliver, set-up, and provided outstanding technical support of departmental audio visual equipment.
  • Perform minor equipment repairs and troubleshooting; contacted vendors for timely replacement parts or substitutions.
  • Manage assets inventory and deployed desktop images to end users.
  • Ensured all calls made to the Help Desk service were answered within established time frames.
  • Remotely support end users while providing superior customer service.
  • Worked on white glove treatment issues and worked directly with support team members to communicate and resolve in timely matter.
  • Proactively conceptualize and create projects that will lead to better overall service and efficiency.
  • Prioritize and Create knowledge base articles to help train current and future employees.

Confidential, Norwell, MA

Help Desk Technician - Permanent

Responsibilities:

  • Successfully provide technical assistance and support for issues related to computer systems, software, and hardware.
  • Proactively maintain daily performance of computer systems.
  • Successfully provide exceptional customer service while walking customers through problem-solving process and training customer on the proper usage of various hardware and software.
  • Efficiently install, modify, and repair computer hardware and software.
  • Productively resolve technical problems with Local Area Networks, Wide Area Networks, and other systems.

Confidential

IT Technician Internship

Responsibilities:

  • Successfully provide technical assistance and support for issues related to computer systems, software, and hardware.
  • Proactively maintain daily performance of computer systems.
  • Efficiently install, modify, and repair computer hardware and software.
  • Communicated effectively with co-workers and superiors.

Confidential

IT Help Desk Technician Internship

Responsibilities:

  • Proactively provided technical assistance and support to students and faculty for issues related to computer systems, software, and hardware.
  • Provided AV support for Auditorium and meeting rooms. Supported guest speakers and conference rooms.
  • Effectively assisted students and faculty with the use of various software programs.
  • Actively installed and updated software in the computer lab as well as on student laptops.
  • Productively ran diagnostic reports and cleaned computers of viruses to ensure optimal performance.
  • Communicated effectively with coworkers, superiors, students and faculty.
  • Successfully provided exceptional customer service to students and faculty.

Confidential

Responsibilities:

  • Productively developed and foster professional relationships with our residents and property management teams.
  • Actively maintained daily logs of activity at property.
  • Successfully provided helpful, attentive, and courteous interactions with residents to ensure their satisfaction.

Confidential

Night Auditor

Responsibilities:

  • Successfully maintained and coordinated accounts payable and accounts receivable.
  • Actively provided exceptional customer service to all clients.
  • Proactively performed cashier audits and various other bookkeeping/accounting duties.

Confidential

Support Services

Responsibilities:

  • Productively conducted daily store inspection/walk through and completed corrective actions that were appropriate.
  • Actively built shelves, hung rods, assembled office cubicles and performed similar tasks as requested.
  • Successfully performed preventive maintenance work on HVAC, steam, plumbing, electrical, and restaurant equipment.
  • Successfully provided exceptional customer service to all our clients.
  • Proactively assisted customers on the coordination of the installation of their purchased services.
  • Productively completed customer service surveys by phone.

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