Senior Field Service Technician Resume

PROFESSIONAL SUMMARY:

Twenty one years of experience in installation, implementation and support of computer network equipment (Local and Wide Area), computer peripherals, and software, while utilizing various tool, and technical analytical skills to diagnose and resolve failures and unexplained anomalies. This includes but is not limited to network servers, network printers, workstations and VoIP/digital office phone systems.

TECHNICAL SKILLS:

HARDWARE: HP Proliant DL350, HP Proliant DL380, HP Proliant ML370, SUN/OS, Tandem, Macintosh, Avaya Telephone, Verizon Blackberry, Cisco Catalyst 3560 G Switch, 3 COM SuperStack II Switch, HP LaserJet Printers, Lexmark Optra S and T Printers, HP\Compaq NC8000 Series, HP\Compaq EVO Series, HP Elite 8570p and 2570p, Lenovo t440s and Lenovo ThinkCentre

SOFTWARE: Microsoft Office Suite 2010, Attachmate Bluezone, Altiris Carbon Copy, Windows 95 and XP Professional, Windows 7, Novell Client 3.0 - 4.91, Adobe Standard, MS-DOS, UNIX, OS/2, DB/2, Peoplesoft, Altiris Software Portal/Agent, Deployment Console, Unicenter Service Desk (USD), Oracle 9i, Avaya one-x Agent, Avaya IP Softphone

NETWORKING: Windows NT, Windows 2000, XP and 7, Novell, Ethernet, Token Ring, DNS, DHCP, TCP/IP, IPX, FTP, VPN, IPX, FTP, VPN, Windows for Workgroups.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Field Service Technician

Responsibilities:

Manage the department staging area to ensure equipment availability to include ordering and decommissioning hardware as needed.
Performed basic conference room PC, A/V equipment setup support.
Manage workflow and service request utilizing IBM IT Portal and ClearVision.

Confidential

Customer Engineer

Responsibilities:

Provided team lead support of 4 technicians that support desktops, laptops, workstations and voice network equipment.
Trained contract employees in performing their daily task, installing VoIP\Digital phones and reimaging windows 7 laptops, workstations and desktops utilizing SCCM.
Provided support to the installation and configuration of a new Branch Tech Lab, branch processors, servers, and PC’s.
Provided break\fix support to VMware host servers for virtual machines utilizing VMware vSphere Client.

Confidential

System Analyst

Responsibilities:

· Provided support to installing and troubleshooting VoIP phones and voice network equipment (analog & digital).
· Provided support to problem resolution, installing, configuring and reimaging Windows XP Professional desktops and laptops.
· Provided diagnostics and resolution support of hardware problems on a variety of printers (Hewlett-Packard, Lexmark & IBM) network.
· Provided troubleshooting support for audio/voice system problems.
· Provided support to the installation and configuration of Windows NT 4.0, Windows 95, OS/2, IBM AS/400 Client Access, and PeopleSoft on a variety of PCs.
·Provided end user’s support to Microsoft Office 97, Microsoft Outlook, Internet, File Transfer Protocol (FTP) and Attachmate.
Ingram Book Company, Computer Specialist (contractor)
· Provided support to Novell NetWare 4.1, UNIX, Windows 95, Oracle Office, Internet, File Transfer Protocol(FTP), WordPerfect, Microsoft Office Standard 4.2c, Microsoft Mail on a variety of PCs.
· Provided support to the installation and configuration of the new Novell NetWare file server, performed data migration from the old server to the new server.

Confidential

System Engineer

Responsibilities:

Provided support to the conversion from a Novell file sever to a UNIX file server.
Provided hardware installation, configuration, testing and implementation in various PCs which include upgrading processors, memory, hard drives and installing modems, CD ROM s network and sound card adapters, mother boards and power supplies.
Trained contract employees in writing, working and closing of work plans, in use of a computer to write work plans, and making cable pull calculations.
Provided technical direction to craft forces for performing plant modification

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