IT service Manager Resume

SUMMARY:

Career Technologist wif over 10 years of broad expertise in IT, network, and telecommunications architecture/infrastructure design, client/vendor relationship management, asset management and financial/operational management. Consistently recognized for technical troubleshooting skills used to rapidly and cost - effectively resolve challenging technical issues. Cost effective measure to better leverage IT for business processes. Build rapport wif executive level leadership, management, vendors, and technical specialist.
Windows Server 2012 R2
SSO (Okta)
Windows 7
Windows 10
Microsoft Office
Office 365
SharePoint
Skype
Apple products
Active Directory
VMware
AD Manager
ShoreTel IP Phones
Google Suite
Business Strategy
Team Management
Team Leadership
Project Management
IT Strategy
Budgeting
Strategic Planning
CRM
Vendor Management
Project Planning

PROFESSIONAL EXPERIENCE:

Confidential

IT service Manager

Responsibilities:

Effectively Execute and Drive continuous improvement for IT Change Management
Maximizing 99% completion of all service desk tickets in accordance of company SLA
Deployment and configuration of asset management standards and procedures
Monthly SOX Package of for American Region
Weekly report Metrics for entire global service team
Ensuring incidents and request are all handle by service desk team while updating users of teh status of tickets.
Auditing tickets to ensure process adherence
Compile Monthly Sox Report for IT infrastructure for teh business

Confidential

Jr System Administrator

Responsibilities:

Windows 10 migration for teh south east region consisting of 19 offices and 300 PC’s and laptops
Project managed office relocation of all computer inventory and RF guns for new Florida Store
Project managed office relocation of all computer inventory and RF guns for new Georgia store
Audit of Technology Inventory for regional location to Save on Capital expenditure

Confidential

IT Manager

Responsibilities:

Created first IT Company Policy
Converted company over to Cloud environment
Overhauled company infrastructure of all network Equipment
Saved $6000 annually by moving ISP from 60Mbps Up/down to 500mbps up/down
Migrated antiquated phone system to VoIP
Provide project planning for all IT initiatives including new systems, networks, and end user software.
Plan and monitor budgeting and operations costs
Antivirus Replacement from older AV.

Confidential

IT Project Specialist

Responsibilities:

Responsible for ISP cutover for our largest client and their 16 office spread across teh metro-Atlanta area.

Confidential

IT Support Technician

Responsibilities:

Assist Project Managerin office expansion and buildingre-cabling for teh Alpharetta office.
Spearhead distribution list consolidation of 838 distribution list

Confidential

Assistant IT Manger

Responsibilities:

Installed ShoreTel VOIP telephone system which Improved customer communications internally and externally.
Saved $40,000 in 2015 by personally installing CAT 6 cabling through facility
Saved $23,500 in 2016 by implementing Office 365 migration in current IT environment
Designed and Administer company SharePoint Site.
Host technical classes for all new technologies company wide.

Confidential

Helpdesk/Technical Support II

Responsibilities:

Successful implemented new Cisco VOIP telephones for six remote office while corresponding wif vendors on all equipment prices Hosted virtual and local of all users involving Phone system
PM office moved for all physical desk equipment and office cabling