IT Helpdesk Resume Profile,Manhattan, NY - Hire IT People

OBJECTIVE

To secure a career in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills dedication in contribution towards fulfilling the company's growth objectives, develop my career and excel in the related field.

EXPERIENCE

Confidential

IT Helpdesk

Provided end-user technical support
Troubleshoot hardware, software and connectivity issues
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Solved queries and provided technical assistance either in person, over the phone or remote
Escalated issues as needed and maintained communication with users and Technical team
Compliant with workplace policies and procedures for risk identification, risk assessment and risk control
Wise Device configuration, management and support
Windows 7 troubleshooting
Printer and medical device troubleshooting
Solved network connectivity issues
Maintained records of daily data communication transactions, problems actions taken, installation activities
Assisted users for setting up WebEx Meetings
Ran diagnostic programs to resolve problems
Knowledge of Front Range Heat Ticketing System
Efficiently and accurately resolves all assigned tickets
Identified and prepared hardware for disposal when appropriate
Ensure hardware is stripped and secured before disposal

Confidential

IT Helpdesk

Provided first-level technical support
Ensured technology was accessible and equipped with current hardware and software
Installed, set up and repaired computer hardware and software
Responded promptly to requests for technical support via email, phone and face to face
Set up and management of networking devices
Troubleshoot all network and connectivity issues
Managed users, groups and computers using Active Directory.
Maintained current and accurate inventory of technology hardware, software and resources
Advance management of desktops laptops
Basic administration of Windows Server 2012/2008 R2
Windows XP/7 troubleshooting.
CPS 11 basic management.
Compliant with workplace policies and procedures for risk identification, risk assessment and risk control
Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
Run diagnostic programs to solve computers problems
Knowledge of Remedy / Zendesk Ticketing System
Able to accurately resolve all assigned tickets
Intermedia Management administrator

Project

Deployment Windows 7

Confidential

Dairy Inventory Analyst Lead

Responsible in leading the inventory team and distributed work assignments.
In charge of obtaining cycle counts of various products
Resolve and analyze any inventory issues that occured
Managed and adjusted inventory using SAP programs.
Worked with other different departments to assure appropriate products go out to customers

Confidential

Responsible in leading the inventory team and distributing work assignments.
Accountable in obtaining cycle counts of various products.
Resolved and analyzed any inventory issues that occur.
Managed and adjusted inventory using SAP programs.
Worked with other different departments to assure appropriate products go out to customers

IT Support

Delivered first-level technical support
Concentrated in troubleshooting hardware, software and connectivity issues.
Managed installment and repairing of computer hardware and software
Responsible for solving queries and providing technical assistance either in person or over the phone.
Monitored network and web server

Systems Auxiliary

Responsible for maintenance of computers and related peripheralsSKILLS MS Office Full Package , Internet
5 years of IT Helpdesk experience
Server Management
Installing, setting and repairing computer's hardware and software
Answered user inquiries regarding computer software or hardware operation to resolve problems
Windows Operating System: Server 2000, Server 2008,XP, Vista, 7, 8
Mac OS X
Computer assembly
S.A.P Inventory field
Experience supporting mobile devices
Experience supporting on Wise device
Proficiency in TCP/IP protocols
Network asset management
Network penetration testing
Knowledge of streaming video platform
Excellent problem solving skills
Capacity and scalability planning
Interpersonal skills to work well with colleagues
Good at building and maintaining relationships
Customer service skills
Strong collaborative skills
Critical thinker
Great analytical skills
Highly organized with attention to detail
Good oral and written communications skills
Bilinguals Skills : English Spanish

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It Helpdesk Resume Profile

Manhattan, NY

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