Global Command Center Technician Resume Profile Charlotte, NC - Hire IT People

Summary of Qualifications

Dedicated and focused able to prioritize and complete multiple tasks and follow through to complete project goals.
An independent and self-motivated professional with excellent research and writing skills able to grow positive relationships with clients and colleagues at all organizational levels.
Highly productive managing projects a creative problem-solver who rapidly adapts to changing demands.
Over 12 years bringing clear, meaningful PC knowledge to technical and non-technical users.

Technical Summary

Operating Systems: Windows 9X, Windows 2000, Windows XP, Windows 7, Windows Server 2000/2003/2008, Ubuntu 9.10, Mac OSX

Hardware: Network routers/switches Linksys, Dlink, Netgear, Cisco , Hubs, SCSI, SATA, IDE, RAID, RAM, Motherboards, Processors, Modems, Network cards, Network and local printers Kyocera, Epson, Brother, HP , Video cards Nvidia, ATI , Sound cards, Projectors, Power supplies, UPS battery backups, Docking stations, Cisco and Sonicwall VPN devices, Laptops Lenovo, HP, Toshiba, Dell, Sony, Compaq

Software: Microsoft Exchange 2000/2003, Microsoft Office 2000/2007/2010, Active Directory, SQL Server 2005, Crystal Reports 8.5/XI, PuTTY, LogMeIn, PC Anywhere, IIS, Norton Ghost, Partition Magic, Gparted, Filezilla, CuteFTP, tRes, SBClient, VMWare/VCenter, Microsoft SteadyState, Microsoft Expression Encoder, R1Soft Backup, Ungerboeck EBMS event management and financial software, Remedy Incident Management software

Professional Experience

Confidential

Global Command Center Technician

Responsible for monitoring Merck global infrastructure, network connectivity, and system availability.
Initiate problem notification to support teams, and upper management, coordination of support teams, and management of communication to end resolution of incident
Monitor all network connections for the global network and work with the vendors, network team, and local contacts to resolve all issues
Manage all server and network alerts using Remedy 7 ticketing system
Facilitate multiple groups to provide solutions on live bridges for software, hardware, and network issues with international teams
Perform troubleshooting end to end on multiple global platforms covering 147 countries - Cisco IOS, Unix, Linux, Windows, AS/400, VMWare, NAS and SAN environments
Assisted in troubleshooting on all sites for network latency issues, VPN Tunnel issues and routing loops

Confidential

Global Command Center Technician

Responsible for first level support of various servers, storage, and networking devices on multiple platforms Mainframe, AS400, Linux, UNIX, Windows, systems both virtual and non-virtual
Responsible for monitoring, troubleshooting, and problem resolution of Global Infrastructure network, systems, applications, etc for a Forbes 100 company
Administration and troubleshooting of servers and networking devices using Remedy incident ticketing system, VMWare ESX, VCenter, Vsphere , Remote Desktop, BladeLogic, telnet

Confidential

PC Support Technician

Responsible for end-user desktop support for 85 workstations.
Administration of 20 servers.
Responsible for phone and on-site desktop PC support for 25 ticket sales outlets and venues.
Perform basic network administration duties - Active Directory, Group Policy, MS Exchange 2003, network printing.
Administered rollout of Windows SteadyState environment for outlet and venue PCs.
Perform desktop PC virus and malware removal along with system recovery.
Perform server virtualization using VMWare's Vcenter.
Administration of R1Soft system-wide backup.
Set up and administration of SQL Server 2005.
Administration of Sonicwall firewall solution.

Confidential

IT Service Desk Consultant

Short-term project
Provided Tier 1 desktop support with emphasis on customer service.
Escalated trouble tickets to appropriate department and tracked progress of tickets
Performed basic PC maintenance, repair, and upgrade

Confidential

Bar Manager

Developed training materials and procedures
Trained staff in proper customer service techniques.
Established procedures and standards for inventory control, both ordering and stocking
Performed basic business accounting, bookkeeping, and cash management.

Confidential

Store Manager

Reviewed and modified or upgraded existing PC-based point-of-sale procedures.
Oversaw advertising and marketing strategies.
Assisted with establishment of web-based sales procedures.
Assisted with migration from pen-and-paper inventory management to PC-based point-of-sale inventory control

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Global Command Center Technician Resume Profile

Charlotte, NC

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