PROFESSIONAL EXPERIENCE:

Confidential, Chicago,Illinois

Application Support Analyst

Responsibilities:

• SME for Cerner BMDI
• SME for Cerner Anesthesia
• SME for Cerner Surginet
• Build and support within Cerner Powerchart. Orders, Powerplans, Iview, Forms etc.
• Self - taught CCL and utilized effectively to resolve complex issues, or make mass updates to save time
• Innovated device solutions that saved thousands of dollars
• Beta tested drivers with Cerner for Terumo Perfusion and Masimo Root
• Support of Cerner Firstnet
• Support of Cerner Schaptbook
• Support and design within Cerner Snreportbuilder
• Support of other Cerner CORE applications
• Rolled out the Anesthesia EMR and BMDI to the Feinberg Pavillion
• Implemented Anesthesia and BMDI for Grayslake GI
• Lead, Designed, and Implemented a new Surgical, Anesthesia and BMDI build for 259 E Erie Outpatient Surgery Pavillion
• Trained two analysts to become experts in Surginet, Anesthesia and BMDI
• Participated in designing the Cerner Anesthesia Start content package in collaboration with other national hospitals
• Performed on call duties

Confidential

Application Support Analyst

Responsibilities:

• Lead a Major Upgrade of the Sunquest Copath application
• Primary support for Copath
• Support for Sunquest Labs
• Assist in the design of the Cerner Pathnet implementation
• Support and upgrade audiology programs Noah and Audbase
• Crystal Reports
• 24/7 On call support for subject matter expert applications
• Design and Implement Cerner BMDI
• Assist with a big bang implementation/conversion of the full Cerner suite

Confidential, Palo Alto, California

Lab Application Developer

Responsibilities:

• Support and Development of the Sunquest 5.4 and eventually 6.3 laboratory system including RBR, Passport, SMART, SIM and MIM, HL7 interfaces, and instrument interfaces, along with various other systems.
• Subject Matter Expert on team for the Sunquest team responsible for ITLA participation in all projects including a major transition from the 5.4 system to the 6.3 system.
• Created multiple cache mumps based programs and scripts which provided economical and time efficient solutions to an array of complications or tasks which arose during implementations or as support needs changed
• Support of Tamtron / Powerpath, Wyndgate, AccPacc, Crystal Reports applications in day to day operations.
• Worked directly project teams and vendors on multiple HL7 interface installations and system upgrades.
• Ability to work directly with clients to satisfactory resolution of all incidents and requests while providing 24/7 on call support.
• Proven ability to contribute effective ideas and influence management to obtain approval for project implementation.
• Interface and collaborate with internal groups to gather requirements for new projects.
• Identify opportunities/problems and provide effective solutions that maximize use of company software and resources.
• Work effectively within the group's team environment to troubleshoot and resolve problems.
• Contribute to the team’s productivity and efficiency levels by automating system administration tasks (e.g. creation of MUMPS scripts which reduced and automated task workload).
• Provided high level support for tier 1 and 2 analysts.
• Manage systems administration contractors, on-call schedule, and serve as mentor to tier 1 2 and 3 ITLA administrators.

Confidential, West Phoenix, Arizona

Business Systems Analysis Specialist

Responsibilities:

• Planned and implemented multiple HIS, Interface Engine, and Anatomical HL7 interfaces along with others on the project.
• Supported 6 full laboratory systems with a variety of servers and software
• Assumed full support of the crystal reporting system and self taught to create and administrate crystal 9.
• Provided onsite and pre planning support and implementation of multiple laboratory system upgrades for Sunquest.
• Provided 24/7 on call support to users in regards to technical, functional, reporting and operational support.
• Created user friendly HL7 interface research utilities in Mumps Cache which assisted end users in resolving issues.
• Created multiple Ad Hoc crystal reports which made each laboratory more efficient and provided timely documentation.

Confidential, Tucson, Arizona

Application Interfacing Analyst

Responsibilities:

• Attained MUMPS certification through Sunquest Systems and applied it to every day HL7 interface program errors.
• Analyzed complex and critical issues MUMPS based HL7 interface program errors and repaired or submitted them for bug fixes.
• Located defects in Confidential global structures, interface protocols, and HL7 transactions and resolved in a timely manner.
• Demonstrated creative and intuitive thinking in solving complex issues.
• Triaged incoming client calls from an international clientele base and efficiently prioritized them in a team environment.
• Mentored new recruits early in my career and obtained promotions much faster then was typical due to dedication and learning.
• Supported new products with little training such as CAI, MAM, and Antrim.
• Trained in code control methods, and product implementation life cycle.
• Self taught basic C++ and basic HTML and used it in the work environment.
• Trained and certified in federal HIPAA compliance
• Used multiple UNIX and VMS systems and learned basic command editor skills, trace, and other unix needs to support interfaces.

Confidential, Tucson, Arizona

IT Assistant

Responsibilities:

• Provided Administration and support of windows NT 4.0 dual LAN network and telecom equipment.
• Maintained, updated and revised the company Intranet.
• Assisted in the integration of new business initiatives into the existing LAN/Telecom infrastructure.
• Working knowledge of: NT Server 4.0 Enterprise, NT Server 4.0 Terminal Servers.
• Supported and educated on the use of company software and network procedures.
• Responsible for troubleshooting and maintenance of NT server.
• Wrote batch files to help automate jobs for NT maintenance.
• Documented methods and solutions to increase end user operation of software.

.