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Desktop Support Specialist Resume

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Woodland Hills, CA

Objective

  • Obtain a long term position as Desktop Support in an organization that offers opportunities for professional growth.

SUMMARY

  • Over 5 years of experience as desktop support
  • Skilled in repairing and troubleshooting a variety of computer hardware, software.
  • Excellent computer software and hardware installation skills
  • LAN/Wireless installation and troubleshooting
  • Skilled in operating systems such as Windows OS and Mac Os X
  • Excellent ability to keep abreast of modern computer technology
  • In depth knowledge of popular software and hardware configurations
  • Excellent time management skills
  • Ability to learn and relate technical concepts promptly
  • Self - motivated with excellent work practices
  • Experienced communication/negotiation skills
  • Skilled in working with Ms Office/Outlook and Confidential lotus notes
  • Skilled in working with ticketing systems like Confidential Remedy

PROFESSIONAL EXPERIENCE

Deskside Support Representative

Confidential, Woodland Hills, CA

Responsibilities:

  • Supporting Executive and Managers regarding apps compatibility issues from migration Windows XP to Windows 7
  • Providing 1st, 2nd, and 3rd level support to a wide variety of customers and environments
  • Provide Application, Operating System (OS) and Hardware support for users and managers on client site
  • Troubleshooting and support activities for desktops, laptops, work stations, and peripherals
  • Windows 7 support, installations and upgrades
  • Supporting Active Directory such as adding users and give them the proper rights.
  • Supporting Cisco VoIP telephones

Desktop Support Specialist

Confidential, Irvine, CA

Responsibilities:

  • Responsible for installing and supporting network hardware, software, and applications on PC computers
  • Installed, repaired, maintained, and upgraded desktop, notebook computers
  • Upgrade and update Server software packages
  • Phone and voicemail system maintenance
  • Providing support to Executive and Managers
  • Handle the tasks of providing technical support to resolve day-to-day network, computer, and peripheral equipment issues for production and test environments
  • Support equipment used in conference rooms
  • Responsible for preparing, loading, documenting and testing desktop and network-developed applications for deployment and inventory
  • Handle responsibilities of analyzing hardware and software problems and select proper corrective action

Desktop Support Technician

Confidential

Responsibilities:

  • Provided support in installation, configuration and usage of the desktop computers, peripherals and the software/hardware systems
  • PC maintenance and preventative maintenance; patches, upgrades, virus protection
  • Imaged new desktops and laptops using ghost, and transferred user profiles and data from old equipment
  • Check with user guides, technical manuals and additional documents to research and put solutions into practice
  • Collect, systematize and keep up a problems and solutions log for use by other technical support analysts
  • Selling new Hardware/Software products to the users
  • Converse electronically and personally with computer end users to resolve their problems

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