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Help Desktop Support Consultant Resume Profile

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PROFESSIONAL SUMMARY

Skilled Desktop Support Technician with strengths in customer relations, resolving networking issues and advanced desktop and software applications support offering a diverse skill set, strong work ethic, and commitment to quality and results.

TECHNICAL EXPERIENCE

Hardware/Software: Desktop, Notebook Support, Microsoft Office suite, Office, Windows XP, Vista, and Windows 7, Internet, Adobe suite, NCR equipment and software, CD/DVD creation, multimedia, browsers and plug-ins., Windows operating system, patching, driver installation and updating, Virus, spyware and malware detection and removal tools, TCP/IP, Ethernet and wireless network communications, VPN, Computer image creation and deployment with Ghost 11, Clonezilla, and LANDesk

PROFESSIONAL EXPERIENCE

Confidential

Help Desktop Support Consultant

  • Upgrade workstations at various Citizens Bank/Charter One branches from Windows XP to Windows 7 after branches close
  • Install new wireless routers at each location
  • Inventory and label all workstations
  • Travel across multiple states including New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, and Michigan to upgrade each branch
  • Follow detailed instructions to ensure consistent and quality work at each location

Confidential

Desktop Support Consultant

  • Troubleshoot and repair software and hardware issues, both in person and using remote access
  • Provide user support for General Dynamics Advanced Information Systems, mostly refreshing user computers by imaging and configuring new systems for users
  • Tracked activities using Remedy ticketing system
  • Maintained inventory of hardware changes
  • Personally migrated or oversaw migration of 400 computers during Windows XP to Windows 7 migration project

Confidential

Desktop Support Consultant Temporary Position

  • Troubleshoot and repair software and hardware issues, both in person and using remote access
  • Provide user support and education for The Hartford Insurance Company, including local and remote users using VPN
  • Tracked activities using ticketing system
  • Maintained inventory of hardware changes

Confidential

Youth Pastor Volunteer position

  • Organize, prepare, and perform church services for youth group teenagers
  • Set up and provided technical support for church events including presentations and A/V aids
  • Consulted with senior pastor regarding church business issues

Confidential

Desktop Support Technician

Supported multiple offices across western Massachusetts responsible for Installation, configuration, troubleshooting of various client hardware and software.

  • Computer image creation and deployment, configure, deploy and maintain computers and telephones for users at multiple locations
  • Troubleshoot and repair issues, both in person and using remote access
  • Experience resolving networking issues including TCP/IP, Ethernet and wireless network communications
  • Refreshed and supported over 250 users computers
  • Create and maintain documentation for procedures used
  • Provide user support and education

Confidential

  • Customer Service
  • Handle a variety of banking transactions
  • Interact and handle issues with a variety of personalities
  • Keep personal work extremely organized

Confidential

Permanent Vocational Substitute Teacher

  • Taught classes when regular teachers were out
  • Guided students about classes and life issues

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