Desktop Support Specialist Resume Philadelphia, PA - Hire IT People

SUMMARY

A cutting - edge, innovative trendsetter with over 13 years of support and engineering experience with a Fortune 500 company and a Top 10 nationally ranked pediatric hospital.

TECHNICAL SKILLS

Strong scripting, programming, database skills: VBScript, .NET, HTML, SQL

Expertise in Windows/MAC/Mobile enterprise management and automation: SCCM, MDT, USMT, LANDesk, JAMF Casper, MAAS360

Administrative experience: Active Directory, Group Policy

Clinical: EPIC Hardware (Optime, ICU Monitor, Welcome, Anesthesia, BCMA)

Compliance: Bitlocker/ Confidential, Confidential Endpoint, PGP, File Vault, CheckPoint, WSUS

Engineering and architecture: Windows Image Architect, Configuration Manager 2012 R2, LANDesk

Application Packaging: AdminStudio 2013, InstallShield

PROFESSIONAL EXPERIENCE

Platform Engineer III

Confidential, Philadelphia, PA

Responsibilities:

Responsible for the organization’s standard desktop images using MDT/SCCM OSD; Currently supporting Windows XP, 7 (x86/x64), 8 on 50+ hardware variations.
Architected and engineered a fully in-house supported digital signage solution for EPIC Optime consisting of 60+ PC driven 55” displays throughout the OR complex thus saving the hospital on consulting and future support costs.
Currently engineering a barcoding solution for a hospital wide EPIC BCMA implementation - 1,000+ scanners.
Produced a patient facing kiosk system utilizing 160+ tablets at 40+ locations for use with EPIC Welcome; Solution allows patients to complete medical surveys for research while waiting for appointments.
Facilitated enterprise wide software upgrades. QA testing & deployment.
Transitioned hospital laptop encryption standard from Confidential to Confidential ; Automated full disk encryption at build time.
Managed project to replace LANDesk with Configuration Manager 2012 r2.
Tier 4 IS operational support for over 120 technical personal.

IS Support Analyst III

Confidential, Philadelphia, PA

Responsibilities:

Recruited to support and troubleshoot PC/Apple hardware/software and network infrastructure while maintaining a high level of customer satisfaction in a healthcare driven environment.
Served as subject matter expert for 19 technicians.
Developed and implemented IS asset inventory database used by 40 users at 8 locations.
Provided 1st and 2nd level support for various healthcare/clinical applications such as EPIC, SCM, OR Manager, CompuRecord, Wellsoft, ChartMaxx, EasyViz.
Developed a GUI interface for MS USMT for use by technicians when backing up data.
Provided training and authored technical documentation for fellow colleagues.
Active Directory, Novell, LANDesk, Infoblox, and EPIC LWS administration.
Responsible for data forensics (backups) for ongoing hospital legal litigations.
Participated in the following projects:
Orchestrated and supervised migration of over 1,000 MS Windows 2000 PC’s to Windows XP.
Microsoft Office 2007 rollout to 8,000+ devices.
Confidential Encryption of 2,200+ laptops.
Participated in an ongoing enterprise wide Microsoft Windows 7 upgrade.
Planning and implementation of Host Intrusion Prevention Software (HIPS) and also removable media encryption to over 12,000+ devices.
IS Fleet Management Policies and Standards.

Desktop Support Specialist

Confidential, Bristol, PA

Responsibilities:

Windows image build development, deployment, and maintenance.
Application Packaging.
Implemented cable management solutions for LAN devices
Designed and maintained Active Directory architecture and Group Policies standards.
Developed custom hardware and software asset inventory database.
Print server administration and support.
Developed document imaging and printer consolidation strategies still being used today.

Helpdesk Analyst 2

Confidential, Bristol, PA

Responsibilities:

Worked closely with STS/NSB retail systems and supported 2000 Windows based POS systems.
Developed customer training programs to give the end user a wider understanding of equipment and software.

Helpdesk Analyst

Confidential, Philadelphia, PA

Responsibilities: