PC Desktop Support Specialist II Resume Profile Richfield Springs, NY - Hire IT People

SUMMARY

Specialized training in handling computer hardware/software and troubleshooting issues
Firsthand experience creating and maintaining client/server networks
Specialized training in computer languages HTML, PHP, JavaScript, Visual Basic Linux
Web site creation, maintenance and database management using SQL through phpMyAdmin
Training in malware detection, prevention, protection and issue diagnoses
Program training highlights and lab/hands-on experience
Information Technologies Completer's Certificate June, 2009
Otsego Area Occupational Center OAOC , Milford, NY 13807
Over 900 hours of hands-on experience
Specialized instruction in PC tech repair
Specialized instruction in network support
Information Technology Class Vice President, 2008-2009

Experience

Confidential

PC Desktop Support Specialist II

Experience working with server hosted programs and troubleshooting, IE: Citrix
Well Versed Account creation, etc use of Active Directory and GPO's within a Windows Domain Environment
Advanced analytical, organizational and time management skills to operate in high stress/volume rolls
Building PC's according to functionality/configuration needed for systems according to Job/Title/Role
Software knowledge includes but not limited to IDX, Meditech, Monitor Web, etc and repair
Large Business/Home Model Printers and label printers M,L and Zebra Model Diagnoses and Repair
Escalated understanding of PC systems for problem diagnoses and resolution including Network troubleshooting of Layer 1 issues
Heightened responsibility of PC Systems Technician job requirements as defined by Bassett Healthcare

Confidential

PC Systems Technician

Troubleshoot various PC system issues across many different program platforms
Perform various network issue diagnostics/patch network connections within closets and provide solutions
Ability to perform network drop changes and provide cable management within network closets
Hardware/Software diagnostics and PC replacement, Custom Builds as well as installation
Data Recovery, Transfer and Backup, Print Server adding of Printers via AD, setting up scan to email and etc.
Solid understanding of Active Directory and Windows Systems including knowledge of the Windows Registry
Solid understanding of numerous exclusive-to-Bassett Health Care programs IE: Medtronic, Cornerstone. etc

Confidential

PC Systems Technician Consultant

Built computers from base image to customized specifications according to request
Diagnosed and performed troubleshooting on PC systems and network devices
Performed mass PC /Printer replacement

ConfidentialComputer Technician

Confidential

Computer Support Technician

Confidential

Lab Technician

Skills