| Confidential Desktop Engineer - Responsible for ongoing desktop support and deployment of new technologies related to user workstations.
- Inegrated physical workstations and servers into Virtual Machines.
- Designed a testing environment using an VMware ESXi Server with multiple Virtual Machines connected to SCCM for deployment purposes.
- Developed and tested DISA compliant standard image and development of a system to perform the XP to Win7 migrations over the network to existing machine while maintaining user data.
- Patching and maintaining workstations using enterprise management tools such as PSEXEC, SCCM, and WISE to troubleshoot broken clients.
- Tested new technologies into the enterprise to further enhance user experience and/or systems management capabilities using Application Compatibility Tool ACT from Microsoft.
- Deployed customized Application Packages using SCCM.
- Utilize the Windows Automated Installation Kit WAIK .
- Reimaged Desktops using SCCM, WDS, RIS, USMT, Windows PE Tools, ImageX, Norton Ghost Console/Multicast, and Sysprep.
- Managed Users and Computers with Active Directory and Group Policy Objects in a FISMA/FDCC environment.
- Provided other duties as needed requested by management.
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| Confidential Configuration Management Specialist - Provided back end technical analysis and solutions for 50,000 users.
- Performed technical evaluations for software and hardware approval for deployment.
- Created SMS and SCCM packages for multiple site deployment.
- Managed multiple VMware and HyperV virtual test machines for testing software and scripted packages on custom operating systems.
- Created customized scripts using Wise Script Installer that enable System Administrators deployment of applications to multiple systems.
- Created customized VMware ThinApp applications.
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| Confidential Systems Analyst - Assigned to be a Team Lead in an office wide migration for 3,500 users.
- Assigned to be an Offsite Lead for 6 offsite locations.
- Answered Help Desk calls and recorded problem tickets in a Remedy application.
- Modified user accounts with MS Active Directory.
- Created programmed scripts to better the productivity of supporting users remotely.
- Assisted in group projects, such as deploying workstations and laptops.
- Prepare laptops and workstations by reimaging and adding machines to the domain for new or existing users.
- Restored files from backup upon users request.
- Made modification to user's information in Microsoft Exchange and User Manager applications.
- Utilized the Remote Desktop, SMS, and Remote Assistance applications to support users at offsite locations.
- Tested system images for deployment.
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| Confidential Systems Analyst - Answered Help Desk calls and recorded problem tickets in a Remedy application.
- Assisted in group projects.
- Installed workstations at new or existing locations.
- Prepared laptops and workstations by reimaging and adding machines to the domain for new or existing users.
- Restored files from backup upon users request.
- Made modification to user's information in Microsoft Exchange and User Manager applications.
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| Confidential Field Support Analyst - Installed software and hardware at end users' workstations.
- Customized desktop and laptop computers to user's specifications.
- Provided telephone support to end users on and off site working on an NT LAN environment.
- Answered phone calls, recorded problem tickets, documented problems, and resolved issues over the phone or at the client's office.
- Migrated users from Windows 98 to XP.
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| Confidential Help Desk Technician - Provided telephone support to end users working on a Novell LAN environment.
- Installed various software applications at end users' workstations.
- Customized desktop computers to user's specifications.
- Provided required data to be added to inventory.
- Recorded problem tickets, documented problems, and resolved issues over the phone.
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| Confidential Network Administrator - Installed new hardware and software at end users' workstations.
- Customized desktop computers to user's specifications.
- Optimized network operating systems and protocols to ensure maximum efficiency is gained.
- Assisted in the daily management of an NT 4.0 LAN with 100 plus end users by adding, deleting and modifying user and email accounts.
- Supplied help desk support for end users on an NT 4.0 LAN.
- Made recommendations on equipment to increase effectiveness of network backbone.
- Migrated servers and workstations from Novell 3.51 to Microsoft NT 4.0.
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| Confidential Network Administrator - Independently maintained and supported a satellite office site for 10 end users.
- Installed new hardware and software at end uses' workstations.
- Customized desktop computers to user's specifications.
- Troubleshot desktops, network servers, and network connectivity related failures.
- Offered help desk support for end users on an NT 4.0 LAN.
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| skills |
| Software | GroupWise 5.5 | Norton's Ghost | Symantec PCAnywhere 9.0/10.0 | | Lotus Notes 4.5 6.5 | MS Office 97 - 2007 | VERITAS Backup Exec | | MS Active Directory Services | Palm Desktop | Wise Package Studio 7 | | Microsoft Exchange Admin | VMware Client | SMS 2003 | | SMS Installer 2.0.148. | SCCM 2007 | VMware ThinApp | | Application Compatibility Tool ACT | SYSPREP | WAIK | |
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