| Objective |
| To use my skills, experience, and adaptability to obtain a network administration and support position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations, and technologies. |
| ITSkills Profile |
- Proficient in Windows 7 and XP Operating Systems, and Multiple Document Platforms including MS Office
- Experience in Business Objects and Cisco CTI reporting
- User Administration in Active Directory, AS/400, IBM 3270, SAP, Cisco Unity Voicemail, Blackberry RIM, Siteminder
- Proficient in Software and Hardware, Smart Phone,VPN, and Network Troubleshooting and Repairs
- Siebel and Remedy case management tools
- Currently studying Windows Server 2012 and SharePoint 2013
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| Employment History |
| Systems Specialist |
| Confidential - Dell Certified to order and perform warranty parts replacements on desktops and laptops
- Assisted in client migrations from Windows XP to Windows 7
- Performed troubleshooting on applications, hardware, droid phones, and iPhone devices
- Special assignment to assist User Administration Services team in account creation within Active Directory and Identity Manager for two months
- Participant in a rotating on-call Major Incident Management role for the North America factories and parts distribution centers
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| Support Service Specialist |
| Confidential - Served as the Global Function Manager for the Service Desk in relation to our Myplace managed Windows XP client. Helped design a competency test on our systems and processes for our technicians worldwide.
- Served as acting Team Lead for a month and performed duties pertaining to that role on an as-needed basis.
- Served as the primary pilot user assisting the Global Quality Manager in testing and writing the Global Service Desk User Satisfaction and Complaint process. Performed the task for North America after implementation.
- Served as one of the lead technicians for our service desk. Frequently meeting and exceeded our service level agreements. This gained our team an award in 2009 for customer service and quality improvement.
- Provided first and second level help desk support for our North America offices and factories on all systems used in the company. Handled software, hardware, VPN, phone, and password troubleshooting.
- Co-authorized the North America training guide for new hires in our department
- Served as the primary backup to our Blackberry RIM user administrator allowing me to add, delete, and troubleshoot issues related to user accounts on the server.
- Primary back-up to the Major Incident Manager for our North America factories and parts distribution centers. I also served as part of an on-call rotation to make sure critical systems operations were restored when an outage occurred.
- Performed migrations of 300 machines at our Shippensburg, PA location from Win 2000/XP to our managed XP client called MyPlace. Also provided post migration support.
- Performed migration of software and data from Lotus Notes to Outlook at our Shippensburg, PA location for 300 users and provided post migration support
- Managed a 100 PC fleet deployment for the Hagerstown, MD location
- Performed Windows client migrations to our Windows XP managed client at our Charlotte, NC location for 100 users.
- Assisted in the interview and decision making process for new team members. Performed training for new hires.
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| Consultant, |
| Confidential - Contracted to Volvo Group North America to perform Support Service Specialist/Help Desk role
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| Computer Technician |
| Confidential - Maintained and backed up Windows 2000 Server
- Single point of contact for all PC hardware and Office related support for end users
- Handled 401K ACH transmission
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| Computer Technician/Administrator |
| Confidential - Maintained and performed backups for the Windows NT4 server
- Single point of contact for all PC hardware and Office related support for end users
- Programmed a CNC wood router using AutoCad 2000
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| Wide Area Network Technician |
| Confidential - Configured T1 and frame relay communications on Adtran CSU/DSUs
- Configured voice over IP on Cisco, Vanguard, and Micom devices
- Set-up and troubleshooting of wide area networks
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