I.T. Specialist Resume Redwood, CA - Hire IT People

SUMMARY

A hardworking and skilled information technology professional with progressive experience in Tier 1 and Tier 2 help desk operations, computer operations, data migration, network administration, hardware/software, system analysis, upgrades, troubleshooting, technical support, and end - user support.
Provides strong leadership background and has been proven to be an effective coordinator to large and small teams.
Identifies issues, determining the plan of action for timely resolution.
With a solid commitment to excellence, contributes to continued company prosperity.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Redwood, CA

Solutions Center Supervisor

Responsibilities:

Recognized as one of the top 5 technicians on the floor and given new responsibilities
Promoted two positions to Solutions Center Supervisor.
Delivered highly effective management and coaching to a team of 20+ agents
Balanced agent contact and productivity metrics effectively, resulting in recognition for highly effective metrics.
Handled complex administrative tasks, such as payroll, QA audits and metrics reporting and analysis, to accomplish administrative goals and design training and coaching curriculum.
Continued high quality support and supervision under shifting management strategies.

Confidential, Columbus, GA

I.T. Specialist

Responsibilities:

Provided excellent customer service through troubleshooting processes with end-users.
Contributed to several Tier III projects, such as disaster recovery implementation, network restructuring, as well as server creation and protection optimization.
Focused heavily on managing application, OS and security updates for PC environment.
Contributed to server and networking projects, gaining thorough understanding of IT environment from enterprise-level standpoint.
Implemented SCCM 2012 PC refresh solutions for multiple models while standardizing enterprise network and application configurations.