Volunteer It Consultant Resume
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San Francisco, CaliforniA
SUMMARY
- Over 12 years of experience in providing IT support and solutions in Content Management systems for clients in teh Insurance, Power & Energy and Automobile Wholesaling industries.
- Started in teh IT field as an application developer, created, implemented, maintained and supported content service and document management solutions for organizations in teh finance, banking, and insurance industries.
- Extensive experience in teh operations of large size insurance company specializing in teh finance and commission accounting areas. Developed excel macros/applications dat functioned for tracking workload of teh team, performing financial analysis and commission accounting quality assurance.
- Motivated by opportunities to learn and apply new skills to creatively solve unfamiliar problems.
- Salesforce CRM administration
- Programming in VB6, VBA, VB .net, C# .net, ASP, ASP .net, SQL, FileNet Panagon and IDM components
- Filenet Content Management 4.5 administration, WebLogic application server
- Kofax Capture 7
- Microsoft Windows networking environment
- Expert level knowledge in Microsoft Excel
- Microsoft Access Database Application Development
- Working knowledge wif Quillix Capture, Emptoris application on Confidential WebSphere, Telemate administration/reporting, Unix environment/directory structure navigations
- Beginner’s level knowledge in Android application structures
- Basic level of knowledge in Java programming
- Familiar wif teh Insurance industry, possessed teh professional designation of FLMI (Fellow, Life Management Institute) issued by teh Life Office Management Association (LOMA)
- Excellent verbal and written communications
TECHNICAL SKILLS
- Salesforce CRM
- FileNet: Content Services Administration eForm Designer
- Enterprise Manager
- Business Process Framework Explorer
- Microsoft: Visual Studio
- SQL Server® 2008 Management Studio
- SQL Server 7.0
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Outlook
- Access
- ServiceNow ticketing system
- Google Docs
- Windows Admin Tools (for managing Active Directory user access privileges)
- Windows2000
- Windows XP
- Windows 7
- Windows 8
- WordPress
- XML NotePad
- MQ Visual Edit
- Lotus Notes
- Rational Clear Case
- Mercury QT
PROFESSIONAL EXPERIENCE
Confidential
Volunteer IT Consultant
Responsibilities:
- Providing assistance wif me.T. consulting, video editing, Salesforce training and Salesforce administration and customization, Excel training, managing web site contents wif WordPress
- Salesforce responsibilities include:
- User training: navigation, user personal settings, chatter usages, creating records.
- Manager users’ accounts: setup, update, assign profiles.
- Org - wide customizations: arranging tab orders for various apps, adding organization logo, custom hyperlinks, etc.
- Customizations: creating custom fields in various objects, Opportunity, Lead, Account, etc. per users requirements.
- Creating Workflow rules. Importing existing contact data from external database systems.
Confidential, San Francisco, California
IT Specialist
Responsibilities:
- Participated in production support teams to support clients in teh Power-Energy industry and in teh Automobile Wholesales and Financing industry in their FileNet Content Management environments (Ver 4.5 and 3.5). Resolved clients’ problems, based on priority.
- Performed root cause analysis/created root-cause analysis documents on system issues/outages, initiated research work based on minimal assistance and training from client.
- Provided recommendations for systems improvements, coordinated efforts from different teams to resolve production issues.
- Monitored workflow queues, trouble-shot and unlocked problem items in various workflow steps when necessary.
- Monitored document ingestion jobs, ensured various jobs ran successfully per their schedules.
- Created requirement, test plans documents for system enhancements.
- Created training and instructional documents for internal teams and clients
- Participated in coding, testing solutions and enhancements to business problems and systems upgrade projects.
- Conducted user system access audits and created ad hoc reports base on clients’ compliance requirements.
- Performed trouble-shooting, break-fixes, enhancement, and maintenance in Kofax Capture, Quillix 4, Emptoris, Telemate Administration/Development.
Confidential - California
Sr. Programmer Analyst
Responsibilities:
- Developed and maintained various FileNet Imaging related web and desktop applications wif VB, ASP, C# .net, ASP .net. Provided second tier support and to teh halp desk team.
- Developed and implemented changes to Panagon Capture Settings and Capture paths to streamline processes and to fulfill new business needs.
- Developed and implement IDM desktop search query templates.
- Collaborated wif teh Change Management, DBA, Network Infrastructure teams in deploying and implementing enhancement releases of solutions.
- Provided recommendations to teh Desktop Support team on teh installation and configuration of FileNet applications on Windows workstations.
Confidential, San Rafael, California
Programmer Analyst
Responsibilities:
- Coached and supervised contractor team in teh design and development of teh upgrade (mainly in teh Scan functions) of teh imaging desktop applications.
- Provided user training and technical documentation for teh new release of desktop imaging applications.
- Developed desktop imaging applications in VB 6.0, using FileNet Panagon and IDM programming controls, dat process scan, index and commit images into teh FileNet Image Service repository.
- Designed and developed daemon applications in VB 6.0 to properly route teh documents to different directories based on teh document type, monitors mission-critical processes and sends e-mail alerts to ensure proactive actions to be taken by support team and management teams if exceptions are encountered.
- Designed and developed teh VB 6.0 application dat connects to an Oracle database, retrieves specific agent’s policy records, calculates teh present value of teh agents’ renewal commissions, provides on-screen presentation of a commission buyback proposal and creates a proposal letter/report in Microsoft-Word. Collaborated wif teh Oracle DBA and a mainframe support contractor and developed scripts dat download agents’ policy records weekly from teh mainframe system and update related tables in teh Oracle database.
- Incorporated third party controls, such as Video-soft flex grid and view controls, enabling more features for printing and displaying data. Upgraded teh coding from VB 5.0 and SQL 6.5 to VB 6.0/SQL 7.0.
Confidential, San Rafael, California
Commission Accounting Analyst
Responsibilities:
- Developed excel macros/application, dat significantly reduced manual efforts, to track workload of teh team, perform financial analysis, commission accounting quality assurance.
- Created and maintained a MS-Access database application dat calculates Agent loan amortizations and keeps track of Agent loans’ records.
- Utilized data extracted/exported from mainframe computer to run business reports.
- Provided user training and technical documentation for teh new release of desktop imaging applications.