Help Desk Resume Profile, MD - Hire IT People

Objective

To be placed in a challenging and responsible IT position in a well established organization. Working in a highly active environment that will utilize my skill sets towards maintaining and increasing workflow. I am seeking growth and advancement for myself while benefiting my employer.

Technical Skill Set

Microsoft Server

Windows 2012 R2,2008 R2,2003,2000, NT4
Install, Configure, Administrate, Migrate
AD, DNS, WINS, DHCP, Group Policies, Profiles,
IIS5 7, RDP TS, Folder and File Sharing,
Printing,VSS

Virtualization

Windows 2008 and 2012 Hyper V
VMWare
Workstation, vSphere ESXi

Server Hardware

HP Proliant ML and DL Gen 3 8
Dell PowerEdge 2xxx

Storage Solutions

HP 3Par 7200
Buffalo NAS

Email and Messaging Server

Exchange 2010, 2007,2003
Migrate, Install, Upgarde, Transition and Administrate
AciveSync, OWA,EMC, PowerShell
Novell GroupWise 7
Administrate
BlackBerry Enterprise Server 5
Install, Configure and Administrator
Mimecast Hosted Services
Security, Continuity, Archive and E Discovery
Financial
Orion
Backup
Symantec
Firewalls
Firewalls
SonicWall Security
TZ 170,180 and 210 Enhanced OS
NSA 220 Enhanced OS
Configure and update

Microsoft Desktop Client

Windows 8.1, 7, Vista, XP, 2000, 98, 95
Install,Upgrade,Configure,Support

Desktop Application

MS Office 2010,2007,2003,XP
Install, Custom install, upgrade, administrate
Adobe Acrobat Pro 9 and X
Adobe Acrobat Reader 8 XI
QuickBooks Pro
Nuance PDF Converter

Mobile

Apple iOS 6 8
iPhone and iPad
Android OS
BlackBerry

Ticketing System

TrackIT
Siebel
ETMS
Remedy

Hosted Services

Mimecast
Office 365
Box.net
Postini
Thomson Reuter Elite

Professional

Experience

Confidential

Position: IT Manager

Summary

Started as a system admin and desktop support then became the IT Director Manager. Manage IT staff. Maintain servers, network equipment, mobile communications, voice and data communications. Expedite resolution to any issue that slowed or stopped productivity. Support user desktops, laptops, mobile devices, office phone system, printers. Responsible for planning and staying within a budget for the IT department. Migrate email from GroupWise 7 to Exchange 2007. Upgraded to Exchange 2010 then used Hyper V to lab a Exchange 2013 upgrade. Plan for disaster recovery and business continuity. Manage accounts with vendors and service contract. Negotiate contracts with vendor and providers. Always providing 24x7 support in a professional and customer orientated manor. Unified messaging implemented to incorporate communications on mobile devices. Terminal services used for remote access using desktops, laptops and mobile devices.

Confidential

Position: Consultant

Summary

Assess customer's current IT situation and provide options for a better solution to increase their productivity. Implement and manage Windows Server 2003 and Small Business Server 2003. Provided server and desktop support for small businesses without onsite IT staff.

Confidential

Supervisor: Terry Stephens

Position: Support Center Technician at Enterprise Web Hosting Farm

Summary

Support tech a datacenter hosting web servers and CoLo servers for enterprise and government clients. Carry out administrative tasks in a hosted environment. Requests would arrive by email or phone calls. DNS record s updates. Route requests to proper departments if they were not Windows requests.

Confidential

Position: Entry level engineer, LAN Technician Remote Admin

Summary

Provide on site or remote support for Windows environment server and client. Rotate backup tape scheduled throughout the week.

Confidential

Position: Microsoft Professional

Summary

Installed Microsoft Windows networks and provided customer support for end users. Upgrade workstations from Windows 2000 Pro to Windows XP Pro.

Confidential

Position: Desktop Technician Help Desk

Summary

Temp to perm position support warehouse located at Energy Park Way, Pasadena, MD. Novell NetWare 4.11 environment with Microsoft NT4.0 and Windows 2000 support. Zebra warehouse printers. RF technology connected to AS/400 inventory database.

Confidential

Position: LAN Administrator, Technician, and Help Desk

Summary

LAN admin that support 3 branch offices using Novell NetWare 4.11 and GroupWise 4. Setup 3270 emulators and receipt printers.

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Help Desk Resume Profile

MD

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