AREAS OF EXPERTISE

• Windows XP - Win7/Win 8 migrations
• Microsoft Windows Server R2
• Internet Information Services 7.0 (IIS 7.0) and web server / Microsoft Office 2010/Office365
• Hardware/Software support for Apple Mac OS 10, Windows XP/Vista/7 and Windows 8
• Mobile platforms Support for end users included (iPhones, iPads, Black Berries, Android etc.)
• Remote Access Applications for Windows and Apple supports.
• VMware and Microsoft Hyper-V and Citrix Virtual Desktop Infrastructure (VDI)
• Citrix XenApp/XenDesktop 7.6 and Citrix Receiver access server application XenDesktop and XenApp installations
• Configuration, Managed, and Installation of Windows 2003/2008 Servers, DHCP, DNS, WINS, Active Directory Users & Groups, File Server, Backup Storage System, LTO Backup Tap, SAN (Storage Area Network) and NAS(Network Attached Storage) Backup synchronization Tools/Application.
• Deployment of System Center Configuration Manager (SCCM), Symantec Encryptions, BitLocker Drive Encryption.
• End-user Ticketing System (ESS), Integrated Service Management (ISM)
• Support and Maintenance of Avaya, Polycom, Vonage VoIP, phone system.
• Experience with CISCO Catalyst Switches, Firewall Pix 501, Routers, Access Points models Cisco Aironet Series Access Points 1210, 1240, 1400

PROFESSIONAL EXPERIENCE

IT SUPPORT SPECALIST

Confidential, Detroit MI

Responsibilities:

• Maintain, deployment and support the Microsoft Windows 2008 Server R2 included, IIS 7.0 Web server, File Server, Printer Server, Exchange 2008, Microsoft Lync 2010, Active Directory, DHCP, WINS, DNS and Web Filtering.
• End-users support in Windows 7, 8 and Office 2010
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Support the end users for Citrix XenApp/XenDesktop 7.6 and Receiver access server application.
• Ensure design of system allows all components to work properly together.
• Troubleshoot problems reported by end users through remote and phone or in person.
• Make recommendations for future upgrades.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Performs communication hardware/software support which includes implementation, installation, configuration, maintenance, monitoring, performance and troubleshooting of all routers, switches, access points, and firewalls (networking equipment is mainly Cisco and Sonic Wall,
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Technical support to the servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

DESKTOP SUPPORT SPECALIST

Confidential, Boston, MA

Responsibilities:

• Maintain; support the Microsoft Windows 2008 Server R2 included, File Server, Printer Server, Active Directory Services, DHCP, WINS, DNS troubleshooting.
• End-user Helpdesk support, Configuration Oracle Java Platforms Applications
• Managed the Computer Inventory system for the project included shipping, receiving and orders new computers.
• Re-image end users computers in the project.
• Windows XP to Windows 7 migration Coordinate and perform workstation installation.
• Assist in the planning, designing, configurations, deployments and support of LAN/WAN/WLAN infrastructure
• Managed / upgrade the CISCO network devices CISCO catalyst models switches and Access Points.
• Monitoring the ticketing system for end user support.
• Provide technical and software support to end-users
• Install, maintain, and upgrade workstations and software.
• Provide technical assistance and training to end-users where required.
• Evaluate computer hardware and software.
• Assist the client in solving computer-related and networking issues.
• Support the end users in various locations for the software supports.
• Troubleshoot problem areas in a timely and accurate fashion.

IT SUPPORT SPECALIST

Confidential, Washington, DC

Responsibilities:

• Maintain and Support the Microsoft Windows 2008 Server R2 included, File Server, Printer Server, Active Directory Services, DHCP, WINS, DNS and Web Filtering.
• Checked, tune-up and monitored, the HP ProLiant ML350p Servers, Domain Controller Servers, RAID Configuration.
• Maintained and supported various client operating systems (i.e., Microsoft Windows 7-8 and Mac OS 10X in a fast-paced working environment).
• Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software.
• Maintain, resolved and Support the network Windows 2008 Server included File Server, Printer Server, Active Directory, DHCP, WINS, DNS issues.
• Supported Mobile platforms applications (iPhones, iPads, Black Berries, Android etc.) to the end users.
• Managed and setup the Satellite phone and Apple Phone devices for the end users.
• Migration Operating system of Windows XP/Vista to Windows 7 through the tool Windows Easy Transfer
• Develop, Maintain and updated the Software and Hardware Inventory Management system

IT SUPPORT SPECALIST

Confidential, Framingham MA

Responsibilities:

• On timely basis checked, monitored, maintained and support the Microsoft Windows 2008 Server R2 included, File Server, Printer Server, Active Directory Services, DHCP, WINS, DNS, Microsoft Lync2010.
• Monitored on timely basis, Installed & Configured the DELL Power Edge model Servers, Domain Controller Servers.
• Installed, maintained and supported different versions of application software including Microsoft Office 2007/2010
• Upgrades and Configuration changes included Software Upgrades and design, implementation and support of Cisco Aironet Series Access Points, including configuring, analyzing & troubleshooting networks.
• Supported Mobile platforms applications (iPhones, iPads, Black Berries, Android etc.) to the end users.
• Maintained and supported various client operating systems (i.e., Microsoft Windows 7-8 and Mac OS 10 in a multi-server environment).
• Running and terminating infrastructure cabling between workstations and communication closets
• Application deployment for the Users through System Center Configuration Manager (SCCM).
• Deployment and Migration Operating system of Windows XP/Vista to Windows 7 through the tool Windows Easy Transfer.
• Running and terminating infrastructure cabling between workstations and communication closets

IT OFFICERCREATIVE

Confidential

Responsibilities:

• On timely basis checked, monitored, maintained and support the Microsoft Windows 2003 Server included, File Server, Printer Server, Active Directory Services, DHCP, WINS, DNS and Web Filtering.
• On timely basis monitored create user accounts and Configured the DHCP, DNS Servers, Domain Controller and File Server.
• Support the hardware, software, network problem diagnosis, resolution via telephone, email,
• Takes responsibility for, and resolves, the immediate issue with the caller.
• Provides the planning, design, acquisition and implementation oversight of the organization’s communications system using the Cisco Wireless Devices, Cisco AP Aironet Series Access Points, Cisco Routers and Catalyst model Switches.
• Virtualization Application VMware Application Workstation/Servers
• Support the users included maintain, upgrade the Mac PC and Operating system.
• Coordinated with IT Operations Representative in the United States for Major IT setup site

Confidential

Responsibilities:

• Deployed, Maintain and on timely basis monitor the DELL Power Edge Servers included Domain Controller, File Server and Backup Servers.
• Maintain, resolved and Support the network Windows OS 2003 included File Server, Printer Server, Active Directory, DHCP, WINS, DNS issues.
• On request time create user accounts, managed the files in servers and the Active Directory Services, User Groups.
• On timely basis monitor the Anti-Virus in workstation and installed the Centralized Anti-Virus System for the Ministry in servers.
• Contributes to the managing, tracking, control and reporting on all aspects of project performance, including technical, financial, contractual, administrative, logistical, and personnel oversight. Incumbent may Lead, develop, or oversee development of, systems requirements, design, documentation, algorithms, software implementation, hardware layout, integration, installation, analysis, and peripheral interfaces.
• Provide network engineering consulting services, including: assessment, design and implementation of data and wireless networking environments
• Assist clients through planning, design and implementation of data and wireless communications networks
• Be able to perform packet level analysis for Wireless LAN troubleshooting and interpret the data
• On daily scheduled and routine IT Help support to end users.

IT SUPPORT ASSISTANT

Confidential

Responsibilities:

• On daily basis checked the Network for infection of Viruses, Spyware.
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replace the parts as required;
• Provide support, including procedural documentation and relevant reports;
• Follow diagrams and written instructions to repair a fault or set up a system;
• Support the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Respond within agreed time limits to call-outs;
• Worked continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time; conducting electrical safety checks on computer equipment
• Configured the Routers for using of DHCP, DNS and Network Sharing.
• Scheduled the service maintenance of Printers, Copiers, Fax machine.
• Monitors, check-up, Configuration of Hardware and Software for the (Laptops, Desktops, Servers and Printers)