| Summary Seeking to work in a great environment with a professional company which offers continuous challenges and opportunities for advancement. Objective Experience Confidential IT Analyst - Monitor and maintain SCCM 2012 Server .
- Created and Deployed Software packages by use of software such as System Center Configuration Manager.
- Supporting 3,000 users remotely Nationwide.
- Managing Accounts, Permissions and computer Relations on Active Directory.
- Creating Windows 7 and Windows XP Universal images to be deployed to Multiple Platforms.
- Documentation and SOP's Of daily used Apps for End users.
- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
- Collaborate with development staff to recreate problems in test environments
- Assist in the maintenance of the IT equipment, asset management and other record keeping activities
Confidential - Designed and deployed Microsoft RMS POS infrastructures to centrally manage 70 stores across the United States and Puerto Rico consisting of over 150 POS clients.
- Maintained and managed POS data to sites consisting of, but not limited to discounts, queries of database changes, new products, and inventory pushed throw RMS Server.
- Created and maintained backup schedules for the POS server and its clients via SQL management tools.
- Created and maintained Documentation on support processes for the Creation and Troubleshooting of the POS systems.
- Created and maintained a centralized client reporting system to enable sales statistics with a scope from companywide down to store location.
- Install, configure, and support an organization's local area network LAN , wide area network WAN , and Internet system or a segment of a network system.
- Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
- Supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
- Outsourcing small to medium business on every level of field support from Level 1 to Level 3.
- In charge of Bloomberg field Support in Puerto Rico.
- Provide remote support through phone or enduser via phone
- Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Confidential Team Leader of the Help Desk Department, Track it Administrator. - Contribution in training or orienting other staff on office policies and procedures.
- Prepared documentation and training materials, coordinated technology related training.
- Collaborated on the design and implementation of a computerized warehousing and inventory tracking system.
- Provide local and remote desktop support for corporate headquarters.
- Providing support for user having problems connecting to the network from outside the office using VPN.
- Install, maintain, and support Hardware / Software.
Confidential - In charge of maintaining procedures of network and computer systems.
- Assisting sellers in specifications of projects. Producing appointments with Project Managers to give them presentations about the product.
- Troubleshooting and solving problems with multifunction Printers Via phone or onsite.
- Installing multifunctional printers on site and explaining users on every function to help solving the client's needs.
Skills - Software: Exchange 2003, 2007, 2010, RMS POS Systems, Terminal Server, Mcafee, Trend Micro, Nt Backup, Acronis, Backup Exec, VMware Vsphere, Fortinet, Microsoft Office, Visual Basic, C , SQL, Track it Administrator, Avaya, Elastix, Dame Ware, Citrix, Lotus Notes, Outlook. Logmein, RDP, Blackberry Server, Hyper V.
- Operating Systems: Windows Server 2003, Windows Server 2008, Windows7, Windows XP, Windows Vista, Mac OS X, Linux Bistros.
- Hardware: Routers, Switches, Hubs, Laptops Workstations Servers HP, DELL , RAID, Network Cards, Memory, Printers, Scanners and other peripherals.
- Network/Protocols: LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, IMAP, FTP, Telnet, VPN, NAT, SIP, SSH.
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