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Systems Support Technician Resume Profile

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QUALIFICATIONS

  • 15 yrs IT Operations Experience
  • 15 yrs Microsoft Office Professional Suite
  • 6 yrs Unix Support
  • 10 yrs Desktop Support
  • 15 yrs Microsoft Windows All platforms
  • 15 yrs Network Administration
  • 15 yrs Word, Excel, PowerPoint, Access, Project,
  • Outlook, FrontPage
  • Excellent Relationship Building Skills
  • Extremely Results Driven
  • Excellent Coordination and Negotiation skills
  • Excellent Written and Verbal Communication skills
  • Excellent multi-tasking skills.
  • Expert problem-solver.
  • Handles all aspects of technology
  • Available to work after hours, weekends, and as required.

WORK HISTORY

Confidential

Systems Support Technician

  • Delivered operational personal computing support in hospitals and private practices in Virginia, New York, New Jersey, Kentucky, Maryland, South Carolina, and Florida
  • Provided Helpdesk software support for WIN 7, WIN XP, SMS, Novius, MS Office products, Softmed, Epic / Connect care, Quadramed Affinity, Bridge Medical, Smart Term, and a variety of other business and off the shelf applications
  • Administered users through Active Directory
  • Supported user inquiries regarding request status, system usage, and other access management processes
  • Performed maintenance and troubleshot hardware software problems over the phone and by using remote control applications
  • Gave support of Cisco routers, switches, firewalls, Windows Server 2003 2008R2, SQL 2008
  • Furnished weekend support of hospital systems, staff, nurses and doctors

Desktop Support Technician

Confidential

  • Provided operational personal computing support in business offices, hotels and restaurants in Virginia and Florida
  • Delivered desktop support for WIN2000, WIN NT, WIN XP, Lotus Notes, MS Office products and a variety of other business and off the shelf applications
  • Level 2 Lotus Notes support for over 2200 users' systems local and remote including but not limited to configuration, archive issues, remote replication, calendaring, and webmail issues.
  • Creation, modification, and deletion processing of user access requests through Active Directory
  • Supported users with inquiries regarding request status, system use, and other access management processes
  • Performed maintenance and troubleshooting of hardware and software problems
  • Traveled to remote locations to resolve issues
  • Coordinated the administrative activities required to support complex Local Area Networks LAN including configuration, training, installation, maintenance, support, and documentation of hardware/software logs and operational procedures
  • Installed new PC/LAN hardware and software
  • Oversaw and directed the activities of other technicians and contractors
  • Gave after hours support on call as required
  • Coordinated hardware and software changes, problem resolution, upgrades to servers, gateways and workstations.
  • Resolved multiple problems and tasks with various networks, PCs, and LANs to reduce disruption to users.

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