Help Desk Resume Profile Orlando WA - Hire IT People

SUMMARY OF QUALIFICATIONS

Senior network administrator with over 10 years' experience in network communications, Help Desk experience, and various other communication technologies utilizing knowledge of LAN'S, WAN's, VPN and Wi-Fi for the United States Air Force and Army. Proven record of project management success evaluating, installing, and supporting all areas of the network and ensuring appropriate resolution of problems during network outages and periods of reduced performance.

Background Includes:

Software Installations
Hardware Breaks/Fix
Desktop Support Level 2
Imaging/Redeployment
Performing Daily Backups and Restores
Network Administration
Checklists/Policies Creation
Disposal of Equipment
Setting up Workstations
Streamlining Processes
New End-User Accounts
Top Secret Clearance

NETWORKING SKILLS

Platforms: Windows Novell, NT/2000/2003/XP/2007/Win7/Linux/Windows Server 2008 R2
Protocols: TCP/IP, Net BIOS, Ethernet/802.11a/g/n
Hardware: Computers, Printers, Telephones, Faxes, Routers, Servers
Tools: NetWare, IntranetWare, Remote Desktop, FOG, Remedy, Spiceworks, MS Visio, MS Project, MS Office

Job related training

Performed yearly Computer Based Training CBT courses for Privacy Act, Information Assurance, Operations Security, Records Management Level 1 2, Force Protection, Physical security, Cryptographic Security, Personnel Security, OSI network model, HIPPA training and many others over the years as part of Air Force training requirements, as well as several other computer CBTs' on own initiative. Knowledgeable of Windows Novell, NT, 2000, XP, 2007, Win7, Linux, Windows Server 2008 R2 operating system capabilities. Capable of using TCP/IP, Static/Dynamic IP, firewall settings, setting up network drives, and updating SharePoint. Knowledgeable operating MS Office Suite, MS Project, MS Visio, Visual Basic, SQL.

KEY ACCOMPLISHMENTS

Promoted to top level management of Air Force headquarters as lead Network Administrator supporting 800 users
Lead Desktop Support technician for Army Career Alumni Program ACAP for Joint-Base-Lewis-McChord upgraded network infrastructure with reliable network routers, access points, cabling, Wi-Fi access, supporting approximately 400 users Army ACAP became the number 1 ACAP facility in the Army.
Top technician chosen for supporting Crisis Action Team classified accounts team responds only during national emergencies
First chosen communications expert to work at Headquarters in Europe for two years in charge of operations for 12 European bases with communication security and systems reliability for processing critical message traffic
Awarded Communications and Information's Award of the year and won up to the Air Force level as the most technically outstanding individual in 2002
Awarded Airman of the Month for September 2002 for being top employee on a military base in Illinois
Raised all classified communication systems reliability ratings by 100 during Washington's Joint Chiefs of Staff inspection
Solved network fax issue that prevented the transmission of critical information system was down for months prior to my help

WORK EXPERIENCE

Worked 4 years of military career on 12 hour shift rotations in an Air Force Help Desk environment with 800 users, and 6 months as Desktop Support Level 2 help desk for the Army.
Lead network administrator in headquarters help desk for 800 users having trouble with network, computer hardware/software, printers, faxes, scanners, and phone issues ensured system reliability worth 86M
Number 1 technician of 12 personnel and performed 85 of all maintenance saved 250K in contractor cost
Programmed master database Siemen's phone system for 800 users system worth 1.4M
Imaged over 1,500 Dell, ASUS, HP machines using FOG imaging system
Installed, as well as troubleshot, software for hundreds of desktop computers and laptops
Set up and managed countless user accounts and assigned various networking privileges
Troubleshot network, computers, printers, faxes, scanners, phone issues through Remedy, HP OpenView, CUPS and Spiceworks
Coordinated weekly network maintenance between the base network technicians headquarters network users providing constant updates to all affected individuals 150 network outages
Manager of Air Force Headquarters classified computer accounts so military liaisons respond to national emergencies
Created over 200 troubleshooting checklists for use in training help desk technicians on how to solve complex technical issues also trained 12 technicians to become proficient in duties during annual training for several years
Labeled categorized physical and electronic systems that identified all Privacy Act, Confidential, Classified materials
Number 1 communications expert for satellite communications with Autodin, DMS, CUTS, MILSTAR NATO systems In charge of 100 communications reliability

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