Associate Manager Helpdesk Resume Profile
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IT Management Engineering
- With 15 Years of IT Experience and a Track Record of Success Delivering and Maintaining Complex Technology Solutions.
- Results - driven IT Professional offering 15 plus years in LAN / WAN Architecture, Administration, Server Support and Virtualization solutions. Pursues business alignment while maximizing the true value of IT resources. Contributes a seasoned hands on project management style based on refined Engineering skills and processes. Adept in application, networking, security, and project management. Possesses a clear and detailed understanding of application interoperability and network infrastructure design. Excellent communications skills with the ability to interface effectively at all organizational levels.
Summary Qualifications
- 10 years of systems and application design and deployments.
- 10 years of design and implementation of WAN, and LAN technologies.
- 10 years deploying and managing Microsoft and Linux based server solutions.
- 10 years in Network and Communications security.
- 10 years of computer imaging and computer rollouts.
Professional experience
Network and Security Engineer - Confidential
- Virtualized whole banking server infrastructure to VMWARE 5.1 / 5.5
- Implemented VMWARE Site Recovery Manager for Disaster recovery purposes to meet RTO and RPO objectives.
- Implemented Dell EqualLogic SAN solution for high availability
- Implemented Tenable Nessus Active and Passive Vulnerability Scanners
- Implemented eVault storage solution for disk to disk backup for across wire vaulting and remote journaling.
- Implemented DR site with all necessary physical and environmental controls.
- Performed tabletop and parallel DR testing
- Upgrade all branches and main sites to new Cisco 2911 and 3845's
- Administer Sonicwall NSA Firewalls- Cicso switches.
- Review daily IDS / IPS and Nessus Vulnerability scans and report to Information Security Officer
- Implement change control for all patching for server compliance.
- Perform security auditing on all networking devices across 14 locations
- Implemented RADIUS SecurID multi-factor token Authentication
- Perform Risk assessments on new vendors and technology products
- Aid in IT audit reviews for state and federal agencies
- Aid in patch management with GFI Languard and WSUS
- Server 2012 builds and hardening
Consultant - Confidential
- Designed, Implemented, and administered Windows 2008 Active Directory environments
- Designed, Implemented, and administered Exchange Server 2007 and Exchange 2010 environments
- Configured Sonicwall Pro and Cisco Pix series firewalls
- Implemented remote technology solutions for remote offices
- Implemented backup strategies with continuous data protection while focusing on DR and BC planning
- Responsible for all Information Technology recommendations, purchases, and support personnel for many companies
- Implemented VMWARE ESX 4.1- 5.1 environments while adhering to the VMWARE security guidelines
- Implement Citrix Presentation and XENApp farms.
- Implement and test Group policy objects
- Implementing Server hardening policies and security audits for servers, workstations, and routers
- Physical to Virtual Migrations, Vsphere upgrades, Vmotion, DRS, and Vcenter Update Manager
- Build and maintain all HP Proliant C / P class Blade servers and enclosures at datacenter locations
- Roll out Symantec Endpoint Security and Vipre Security soltions
- Maintain all HP / Dell SANS at customer locations
- Active directory support for 5000 users and 30 remote sites
- Implement IDS / IPS and Vulnerability Solution with Nessus-Saint-Alienvault
- Administer Windows servers consisting of Distributed File Services / Clustering / Load Balancing
- Patch Management with Shavlik and VMWARE Update Manager
- Perform Risk assessments relating to hardware and software applications
- Security hardening security assessments risk analysis
- Vulnerability Scanning and white box penetration testing
- Active directory support for 5000 users and 30 remote sites
- Administer Windows servers consisting of Distributed File Services / Clustering / Load Balancing
Sr. Network Admin Confidential
- Implemented Windows 2000, 2003, and 2008 Active Directory environment across 4 companies
- Implemented Exchange Sever 2003 and Exchange 2007
- Built and maintained offsite server collocation sites in Massachusetts and New Jersey.
- Maintained all aspects of server environment of Windows and Linux servers.
- Implemented and supported VMWARE ESXi 3.50 and 4.0 environment.
- Implemented and supported Microsoft 2008 HyperV in cluster environment.
- Implemented remote technology solutions for offsite offices.
- Aided in Disaster Recovery and Business Continuity planning.
- Provide infrastructure support and implementation of all networking equipment consisting of Cisco, Intel, and Sonicwall switches, routers, and firewalls,
- Provide desktop support for over 95 users across four different companies.
- Aided in the roll out of Norstar BCM digital voice system and VOIP solutions for remote users.
- Setup and administer all corporate devices such as Blackberries, TREO's and IPHONES
- Responsible for all Information Technology budgets and purchases.
Server Remediation Consultant Confidential
- Served as lead server engineer performing risk assessment, gap analysis, and server remediation. Duties include analyzing server environment to ensure proper ACL's, logging / monitoring, auditing, group policies, security patches, and third party software are in compliance with customer policies and standards. Where vulnerabilities exist, notify Line of Business implement change control, remediation tasks, application testing, and preserving system integrity.
- Implemented and supported IBM Blade and Rack Series server on Windows Platforms
- Implemented and supported VMWARE servers
- Proactively monitored customers server environment in datacenter
Associate Manager Helpdesk Network Engineer - Confidential
- Coordinated and Implemented remote site network in Connecticut, Missouri and Virginia consisting of network design, Windows 2000 / 2003 servers, Cisco Pix firewalls, switches and routers, and Windows 2000 workstations, .
- Spearheaded migration form Novell 4.11 environment to NT4.0 and Windows 2003 environment
- Maintained Server farm of over 100 servers including security auditing, preventative maintenance, data backups, security updates, critical updates and service packs.
- Managed and maintained helpdesk personnel and service level agreements
- Served as project manager of commercial web site environment- including Active Directory Windows 2000 environment, Microsoft Cluster Services
- Responsible for all HP Proliant and Dell Poweredge Servers,-Cisco Switches, Routers, Load balancers, and T1 lines.
- Administrative support for Windows NT 4,0 / Windows2000, 2003, RedHat Enterprise 3.2 Novell 4.11, Exchange 2000, Microsoft SQL 2000, DB2, Oracle, Citrix Metaframe, Checkpoint Firewall
- Follow and adhere to all ITIL guidelines.
Network Specialist Confidential
- Responsible for the uptime of the Hospitals mission critical Compaq server
- Implemented Exchange migration from 5.5 to Exchange 2000.
- Assisted in infrastructure upgrade from Nortel switches and Routers to pure Cisco environment.
- Administrative support for Windows NT 4.0/ Windows 2000 /Checkpoint Firewall 4.1/ Exchange 5.5.
- Provided third level technical support for over 2500 nodes in the hospital environment.
- Install software upgrades for the Lawson, Ceridian, and Kronos vendor applications.
- Follow and adhere to all HIPPA guidelines.
System Application Proficiencies This is only a partial list
- CISCO: Routers, Switches, Access Points, Pix, ASA, Call Manager 4/5/ Call Manager Express, Unity, Unity Express, Meeting Place, Meeting Place Express, Cisco ACS, and MARS.
- Microsoft: Windows 2000/2003/2008 /2012, Active Directory, Exchange 2000/2003/2007, MSSQL 2005/2008, SharePoint, IAS Server, Office Communications 2005/2007, SMS, WSUS, Certificate Services, Clustering, Virtual Server, and Win2008 Network Access Protection NAP .
- VMWARE: GSX/ESX Server, ESX / ESXi 3.5 to 5, Site Recovery Manager, Converter Lab Manager
- Linux: Ubuntu, RedHat, and CentOS.
- Citrix: Metaframe Presentation Server and XENApp Server 5.5
- PBX's: Asterisk, Nortel, and Trixbox.
- Storage: EMC, Clarion, HP EVA, Left Hand, Equalogic, and Netapp product lines.
- NMS: Open View, Cisco works, Cacti, WhatsUp, SolarWinds, SNMPc, Microsoft SMS
- Security: Wireshark, Nessus, Snort, Netcat, Aircrack, Sysinternals, Radius
- Backup /AV: Symantec Endpoint Backup Exec CommVault Netapp Vipre McAfee ePO
- Hardware: Dell IBM- HP servers and switches. Sonicwall, Juniper and Cisco firewalls, switches and spam filtering appliances.
- Applications: Microsoft Office Suites- Appsense, Websense
- WAN: MPLS, Frame Relay, BGP, OSPF, EIGRP, IPSEC VPN, and L2TP VPN.
- Networking: TCP/IP IPV4/6, 802.11 Wireless, 802.1x PEAP, LEAP, LEAP, IPSEC, IPS, IDS, AAA, HIPS, NAP, IPSEC/Cert/SSL VPN,
- VOIP: SIP, H323, QOS
