Help Desk Resume Profile NC - Hire IT People

Summary

Over 10 years of IT experience in Network Setup, End User Support, Desktop Migrations, Cabling, OS Installs , Server Maintenance Data storage, Active Directory Exchange , Firewall configuration/installations/maintenance, Remote access/site to site VPNs and Linux Installations. Attended a Technical High School which focused on Computer Technology and Networking, Currently working towards my CCNA. Bilingual in Spanish, Moderate Chinese Mandarin.

Skills

Customer Service
VPN
Medical Interpreting
Remedy Ticketing System
Cisco ASA
PC / Mobile Device Repair
Windows 7, XP
Active Directory
Fortinet Firewalls
TCP/IP Networking
Windows Server 2008 R2
Citrix Server
VMWare

Work Experience

Confidential

Level 1 Security Engineer

Remotely manage and support firewalls for many businesses, including financial institutions. The goal is to provide network security and protection against unauthorized access and malicious intent. Day-to-day activities include configuring policies, interfaces, routing, NAT/port forwards, RADIUS authentication, site-to-site/remote VPN, and unified threat management services Antivirus/IPS/IDS/Web content filtering . Work directly with customers troubleshooting live network issues, inconsistencies, and discrepancies by capturing traffic, performing debugs, and analyzing logs. Assist in diagnosing issues with ISP connectivity, as well as internal network devices. Configure new firewall devices based on customers' needs and deploy them. Work with a wide variety of firewalls and firewall configurations assisting customers who want to upgrade services from checkpoint, sonicwall, cisco asa/pix and fortinet devices to new Cisco or Fortinet Firewalls.

Confidential

Level 1 Systems Analyst

Micron Service Desk Analyst. Repair PC's, Laptops, and Mobile Devices Remotely. Configure RSA Tokens and Cisco AnyConnect VPN for Remote Access for Users. Manage Exchange Server Accounts and ActiveSync Settings. Provide end user support to users running Windows XP or Windows 7 through phone or Instant Messaging. Route calls to appropriate Level 2/3 teams. Manage user accounts in Active Directory. Use Remedy Ticketing system to manage incidents. Set up and Manage Citrix. Manage Virtual Machines through VMWare. Part of Global Account Management Team.

Confidential

Computer Technician

Repair PCs and laptops. Build custom desktop PCs and home and small business networking. Provide phone support for desktops, laptops, wire/wireless networks, and android/iPhone devices for small business clients like Car Dealerships, Doctor's Offices, and Learning Centers, and Individual Homes

Confidential

Medical Interpreter

Serve as an Interpreter for Hospitals, Doctors, Specialist, Physical Therapist, and Attorneys for REX Hospital Patients and Workers Compensation Patients

Confidential

Help Desk End User Support

Repair PCs and laptops. Troubleshoot software issues related to the Office 2003/2007 suite and Outlook 2007, and other proprietary Mill Software. Migrate users to new Domain. Added users and issued application updates using Active Directory. Set up sales staff blackberries to connect to company mail server. Managed user permissions and backed up user documents. Replaced older PC's and laptops with new Dell units. Provided Phone and end user support to Local mill staff, traveling sales staff, and Corporate Office staff at headquarters in Chicago, IL.

Confidential

Computer Technician

Repair PCs and laptops. Build custom desktop PCs and home and business networking. Provide phone support.
Served also as Interpreter for all Spanish Speaking costumers

Confidential

Onsite Tech

Upgraded all sales department computers and set-up the customer logging software, Autobase, to be deployed from central database that all sales computers could access. Deployed a wireless network in the Used Car Sales building.
Internet Sales Specialist
Uploaded and tracked the sale
of new and used vehicles.
Interpreter
Served as Spanish-English Interpreter for Staff and Sales team.

Confidential

Computer Technician

Repair PCs and laptops. Build custom desktop PCs and home and business networking. Provide phone support.
Served also as Interpreter for all Spanish Speaking costumers

Confidential

Technology Consultant

Advised costumers on their technology purchases made for home or office, including computers, peripherals, media, wired/wireless networking.

We provide IT Staff Augmentation Services!

Help Desk Resume Profile

NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship