Information Technology Manager Resume Profile

SUMMARY

Dedicated IT management professional with a history of success in developing and implementing business initiatives across diverse organizations within Fortune 100 and Government in addition to launching a startup company. Intuitive consultant, expert at identifying and defining business and functional requirements to customize processes and applications in alignment with clients' needs. Dynamic leader combining solid business acumen with advanced technical knowledge, skilled at delivering innovative technical solutions to drive revenue, margins and productivity. Superior communicator, expert at cultivating relationships and elevating organizational performance. Areas of expertise include:
Vendor Management Contracting Negotiations Budget Management Operations Team Building Process Improvement
Customer Service Problem Solving Client/Server Databases LAN/WAN Project Management

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Manager

Selected Achievements:

Drive end-user satisfaction through leadership of city-wide Help Desk staff in handling 25 calls per week improved problem resolution response times to within hours of initial call.
Ensure effective tax collection efforts through support of IBM AS/400.
Maximize taxpayer funds, effectively managing more than 750,000 in capital projects.
Spearheaded security project to implement over 20 wireless cameras across four locations, which transmitted real-time data to police station project valued at 175,000.

Confidential

Selected Achievements:

Directed major projects, including but not limited to train station development and downtown parking garage construction.
Chaired 15 million Police Department building project.

Confidential

Launched weekly publication focused on West Haven news and areas of interest. Managed all marketing, advertising sales and accounting. Designed innovative advertising copy utilizing desktop publishing applications.
Other previous role included Systems Advisor with Capital Cities/ABC. Details on request.