SUMMARY

• 6+ years of IT & Production Support experience. Extensive experience in 24*7 on - call production support. Involved in Level-1, 2, and 3 production support activities.
• Analyzed and resolved the problem and collaborated across teams.
• Utilized Unix commands and shell scripting for administration, maintenance and trouble shooting.
• Know Release Management activities such as deploying Unix Scripts, config files.
• Possess experience in writing wrapper shell scripts to call the Data Stage jobs.
• Knowledge on troubleshooting the data stage failures going through director logs and at the backend.
• Also, possess hands on experience on importing and exporting data stage components.
• Experience of working on different flavors of UNIX. (Linux, Solaris).
• Possess good experience on monitoring Autosys Infrastructure and all Autosys jobs on both command and UI (WCC).
• Experience in analyzing reason for job failures, chasing respective application teams to get the issue resolved.
• Experience in using Service now, BMC Remedy tool for logging the incidents that occurred during the batch.
• Having experience in using AWS services like EC2, Batch, Lambda, S3, Elastic Beanstalk, step functions and EMR.
• Good experience in handling different user queries onAutosys.
• Experience in working withAutosysAdmin team to resolve latency issues inAutosysby checking Event Processer logs.
• ScheduleAutosysjobs through inserting, deleting and updating jobs in various production instances.
• Having Experience in using (APM)Dyna Trace monitoring tool.
• Analyzing the root cause of the issue using pure path technology in Dyna Trace.
• Experience in working on production, Development and QA AutoSys instances.
• Monitor the prod instances batches or any applications, analyze the root cause for job failures or batch or applications and act according to SLA.
• Then escalate them to respective teams.
• Chase up-streams for feeds; ftp them on client’s machine or download feeds for the process through ftp or sftp.
• Possess good Knowledge in change management Clear Quest, TFS, BMC Remedy.
• Coordinating with the multiple Application teams/ Clients / Admin team and make sureAutosysInfra is up 24X7X365.
• Good experience in collecting requirements and converting the requirements into design.
• Have good experience in working with application users, Business Analysts and Application development team to understand on new business features.

TECHNICAL SKILLS

Tools: Data Stage 8.5/8.1/7.0, PL/SQL Developer, Autosys 11.3.5/4.5, Clear Quest, BMC Remedy, ServiceNow

Database: Oracle 11g/10g, IBM Netezza

Operating Systems: Sun Solaris 5.10, Linux 2.6, SuSe 11, Windows 2003, Windows xp, Windows 10

Languages: PL/SQL

Scripting Languages: UNIX Bourne/Korn Shell Scripting, AWK, Windows Batch scripting

PROFESSIONAL EXPERIENCE

Confidential

IT Support Analyst

Responsibilities:

• As a L2 Production Support analyst, I will be Supporting Tier 0 applications 24*7
• Trouble-shooting production incidents which require detailed analysis of issues on applications
• I have experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
• Creating Problem tickets for frequently generating EMM alerts and following up with application development team to get it resolved.
• Creating and execution of change tickets for any changes that must be made in prod environment.
• Worked on different AWS services like EC2, Batch, Lambda, S3, Elastic Beanstalk, step functions and EMR as part of migration from on-prem to AWS
• Working closely with different teams like SOA, Middleware, UNIX, PAM, XML Gate way, ESSO and Networking team for any changes made by them which effects our application and helping them in fixing the issue.
• Performing application shakeouts internally and externally in the case when there are enterprise level changes
• Worked on different tools like Toad, Catchpoint, Gems, Netcool, Dynatrace and AppviewX
• Creating knowledge articles to Level 1 and L1.5 on reoccurring issues.
• Working closely with Dev-Ops, development &testing team and helping them in release activities. Participated in around 20 releases.
• Having experience in using Dynatrace tool (APM) which is used to find out the root cause of the front-end and back -end exceptions of the application
• Monitoring daily and monthly jobs. In-case of any failure of the jobs, I will be communicating with the upstream and downstream teams and resolving the issue.
• DevelopedUNIX shell scriptsto pull the application and batch logs from app and database servers.

Environment: Autosys 11.3.5, BMC Remedy, TOAD, Service now, UNIX Bourne/Korn Shell Scripting

Confidential, Bridge Water, NJ

Production Support Analyst

Responsibilities:

• Working closely with Client and Customer teams to get process in place and keep the quality service available to customers.
• Performing application deployments using EAR / WAR files, as requested by the application teams on the respective environments.
• Address the tickets assigned by users through HPQC.
• Responsible for build/code deployments to various SIT and EPT servers/platforms after signoff from development and testing.
• Closely work with Development, Middleware and other teams to rectify deployment issues.
• Debugging application issue & JVM issue in the log and providing solution to all issue. Make sure all applications availability 24/7.
• Configured and administered JDBC, JMS and JNDI in WebLogic Server 8.1.
• Configured and administered WebLogic server with Oracle9i database.
• Worked on different logical paths of gaining access to the same SharePoint Web application.
• Experience working with and supporting CA Technologies Workload Automation AE in with both UNIX and Windows environments.
• WebLogic Administration, Monitoring and Troubleshooting using Admin Console.
• Follow SLAs on rectifying SIT and EPT deploy issues.
• Experience with SCM tools like subversion/VSS/IBM Clear Case.
• Checking the Informatica logs to scan forproductionissues and documents them for future references.
• Worked on tools like JIRA and BMC Remedy for Incident and problem/change management.
• Other tools used for application release used were Putty, Bladelogic, Toad, etc.

Environment: Unix, Autosys, BMC Remedy, IBM Clear Case, JIRA, WebLogic, Oracle 11g, Informatica 9.1/8.6

Confidential

Software Developer

Responsibilities:

• Worked in agile environment - participated in daily standup meetings.
• Worked on arrays, data structures and file system handling.
• Gained proficiency in functions, pointers, storage classes, memory management and command line arguments in C/C++.
• Used shell scripting for handling the files, processes, creating and managing configuration files.
• Used HTML and CSS for modifying splash screen, layouts and gaining focus to the respective browser windows in Chrome, Firefox and Internet Explorer when needed.
• WroteSQL, PL/SQL stored procedures, triggers for implementing business rules and transformations using SQL developer tool.
• DevelopedUNIX scriptsto automate load process and email the status to specific distribution lists.
• Extensively used Autosys for scheduling of the UNIX shell script jobs.
• Loading completed JIL into UATAutosysand then testing JIL scripts to ensure accuracy before loading into Production.
• Updating the acceptance area with required files and keep the setup ready for every product update and release.
• Resolved the problem tickets by tracking them through Remedy tool.
• Handled support cases and provided customers with satisfactory solutions.
• Documented troubleshooting steps, processes and resolution steps for customer reported issues.

Environment: UNIX, C, C++, Oracle 11g/10g, HTML, CSS, Autosys, Remedy