Help Desk Technician Resume Profile

Objective

To obtain a challenging junior network engineering position where I can utilize my skills in network design, configuration, troubleshooting, security, and support.

Technical Skills

LAN: Ethernet, FastEthernet, Gigabit, 802.1q
Protocols: IP, IEEE 802.1D, PVST
WAN: Frame Relay. T1, Multilink T1
IP Routing Protocols: RIP, OSPF, EIGRP
Equipment: Cisco Routers 2800, 3800, 3600, 2600, Cisco Catalyst 3500 switch
Operating System: Windows XP, 2000, NT, 98, Linux/Unix
Network Management Tools: Cisco Works, Cisco View, SNMP, Wire Shark
Programming Languages: SQL, PL/SQL, JAVA, XML, J2EE

Professional Experience

Confidential

Junior Network Engineer

Assisted in troubleshooting layer 1, 2, 3 connectivity using WireShark protocol analyzer and recommended solution for better performance
Managed network IP access via Dynamic Host Configuration Protocol DHCP
Prepared technical documentation of configurations, processes, procedures, and systems
Understanding of Networking Concepts and configuration, i.e. IP4
Addressing, Routing, and VLANs
Understanding of TCP/IP protocols, i.e. HTTP, SMTP, FTP, SSH,
DNS and DHCP
Perform network device configuration, backup, and troubleshooting
Identification, troubleshooting and correcting PC, LAN, and LAN to-WAN
related problems

Confidential

Intern

Maintained documents of work performed during the day
Upgraded , configured, and installed Cisco routers
Upgraded Cisco routers and switches IOS using TFTP
Prepared technical documentation of configurations, processes, and locations
Enabled service password encryption, putting password on the console vty lines

Confidential

Help Desk work study

Setting computer rooms
Assigned device to students
Troubleshooting at layer 1 issues
Helped in software and operating system installation
Contacted Internet Service Provider as needed for quality of service

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship