Professional Experience:

Confidential

Application Administrator

• Worked on IT infrastructure projects including Domain migration.
• Contributed to implementing a new Single Sign On infrastructure using Oracle Internet Directory and Active Directory. Installed Sage CRM software systems. Created Powershell scripts for various administrative tasks on the domains. Collaborated with team members to manage and support existing applications. Documented procedures and provided technical expertise and experience to help other employees.

Confidential

Systems Analyst

• Administered Windows 2003 and 2008 application servers, web servers, and database servers.
• Responsible for updating and maintaining multiple physical and virtual servers through VMWare.
• Configured and supported Internet Banking applications and systems for multiple institutions.
• Wrote Standard Operating Procedure documents for administering systems.
• Configured Disaster Recovery backup systems for the applications administered.
• Participated in yearly security and disaster recovery audit reviews.
• Used SiteScope, Altiris, and setup SCCM for automated system reports as well, for monitoring services and applications on the servers.
• Applied new SSL certificates when needed.
• Imaged and backed up servers using Norton Ghost when necessary.
• Created VMWare snapshots when needed.
• Provided 24 hour on call support with two other analysts.

Experience Includes:

• Premier/ ITI Software
• Premier Navigator
• Transaction Authorization System
• Premier Ecom
• Premier Ecorp
• Business Analytics
• Web Director
• Premier Focus
• SCO Image
• Windows Server 2000, 2003, 2008, 2012
• Active Directory
• Domain Migration
• DHCP
• DNS
• IIS Administration
• Role Configuration
• Security
• Application Pool Management
• SQL 2005, 2008
• User and Account Management
• SCCM
• WSUS
• Symantec Management Platform Altiris
• Norton GHOST
• VMWare

Confidential

Application Analyst 3rd Level

• QRM
• Moody's Financial Analyst
• Hyperion
• Eimage
• OCE-SDAC
• LifePro
• Supported several applications for the Third Party Applications group in Wells Fargo Financial.
• Maintained accounts and installed client applications remotely throughout the country.
• Maintained backup continuity plans BCP , notifying business unit application owners of pending server or security patch updates.
• Updated applications to work with SQL 2005.
• Worked using the PAC 2000 and Remedy ticketing system as well as through direct phone calls and in person meetings.

Confidential

Technical Resource Analyst

• Desktop Support
• System Administration
• Managed the life cycle of network accounts, permissions, access control lists, folders, etc.
• Administered audio conferencing.
• Provided training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.
• Recommended systems modifications to reduce user problems.
• Consulted with other information technology personnel to coordinate activities related to testing and implementing new technology.
• Maintained the information technology outage request database
• Created and distributed weekly report for senior information technology management on unscheduled service interruptions.

Confidential

Security Administrator

• Identity Management
• NWADMIN
• Active Directory
• PeopleSoft
• Unix/Mainframe
• Resource Access

Confidential

FileNet User Administration Specialist

• Administered ID's and passwords for Wells Fargo Mortgage's FileNet system.
• Maintained IIS server cluster.
• Established enterprise server monitoring.
• Documented procedures for installing these specialized web servers.
• Worked closely with developers to maintain the system and help users with any issues they had in accessing the system.

Confidential

Computer Technician

• Imaged 80 Dell servers for the Department of Human Services.
• Set up a Norton Ghost multicast imaging lab.
• Upgraded 120 desktops and around 20 laptops to Windows 2000.
• Upgraded 122 computers for Glenwood Hospital in western Iowa.

Confidential

PC/LAN Analyst

• Desktop Support
• Active Directory
• Computer accounts
• User profiles
• Software Distribution
• Hardware upgrades
• Managed virus detection software and updated data files
• Configured Jet Direct enabled printers and updated their IP addresses using Telnet and HP Web Jet Admin.

Confidential

Sales Associate

• Sold cellular phone plans, phones, and accessories
• Responsible for training employees, sending back defective phones, and warranty repairs, as well as keeping track of inventory.
• Helped setup extra computer workstations at several stores

Confidential

Network Administrator

Desktop Support

• Server Administration
• Set up Exchange e-mail accounts and created user accounts in Active Directory
• Another part of my job involved providing desktop support to the office staff.
• Worked with DHCP, DNS, RIS, Active Directory, Certificate Services, etc. within Windows 2000 Server
• Promoted to Server Administrator
• Assisted LAN network engineers monitor, diagnose, maintain a multi-domain Win2K infrastructure
• Setup workstations including software, updates, and patches
• Provided technical training and support to large office staff
• Provided maintenance and support for laser printers and copiers
• Created backups of servers
• Established baselines for performance in monitoring production servers
• Setup web log statistics and published on internal web site
• Setup replication between two different SQL 2000 servers
• Established a remote network backup solution
• Installed Linux on workstations and setup e-mail and browsing capability

Confidential

Computer Support Technician

• Here I was responsible for upgrading client hardware and software to support the proprietary software UPS uses for shipping packages. In addition I provided maintenance and troubleshooting for those same systems. Last but not least, I was responsible for training end users how to use the shipping software.
• Installed computer systems at client sites throughout Iowa
• Converted existing shipping systems to updated operating systems and software
• Maintained equipment inventory
• Solved open problem logs onsite and through remote access
• Created database mappings with ODBC for proprietary shipping software
• Tested, and replaced faulty hardware components
• Provided training to customers on how to use the shipping software

Confidential

Help Desk Technician

• At Net INS I handled level 1 to level 2 general help desk calls for the ISP. This often entailed walking users through setting up their internet accounts on their home computers. It occasionally involved changing passwords or purging mail accounts on the servers.
• Supported various operating systems and web browsers
• Maintained user accounts
• Configured broadband DSL connections
• Setup e-mail accounts in various versions of Outlook

Confidential

Client Relations Manager

• Established demo program with Net INS
• Helped build servers and workstations to meet client requests
• Updated content on company retail web site
• Contacted businesses to promote the Wild Rose computer systems
• Worked with marketing to increase public awareness
• Designed marketable home computer systems
• Used ACT 2000 for client relations management