Work experience

Confidential

Department of Health and Human Services, Center for Disease Control EDRS Coordinator, Office Specialist I

• Assist and train medical examiners, medical certifiers, funeral directors and municipal clerks on the Electronic Death Registration System.
• Host a bi-weekly webinar for training of the EDRS website. Gather, maintain and distribute information for training.
• Host a monthly in-house training of the EDRS website. Create, print and organize manuals for packets to give to participants.
• Maintain death records and provide backup helpdesk support for the Electronic Death Registration System.
• Void or replace death records when instructed by the Office of the Chief Medical Examiner.
• Understand and assist with rules and statutes in regards to death events in Maine.
• Issue Burial Permits and death records. Appoint sub-registrars for the state of Maine.
• Correct errors on death records,as well as on the state record when evidence is satisfactory and notify municipalities to correct their records. Review evidence submitted, record the evidence, approve, and forward copies to municipalities. Make suggestions as to additional evidence that may be submitted.

Department of Labor,Customer Service Rep Associate I Acting Capacity

• Clerical work, including filing, copying, sorting, faxing, scanning, and prepping documents for large mass copying and distribution.
• Provide secretarial support requiring knowledge of office processes, business practices, and clerical functions with respect to the unemployment claims appeal process.
• Office Associate Maine Dept. of Labor Unemployment Insurance Commission. Temporary position end 3/31/13
• See Office Associate below.
• Proofread complex documents and create correspondence using templates.
• Scan documents via Kofax hardware and software, edit images, clean scanner on a daily basis.
• Validate images previously scanned, prep and verify SSN'S, SEIN'S and other sensitive information into the state online database. Edit documents within online database that were found imaged erroneous.
• Bartender/Waitstaff. College work
• Take bar orders fill quickly and accurately in a hectic environment.
• Keep bar stocked, including garnishes, alcohol, and supplies.
• Assist waitstaff when busy.
• Opening and closing duties, including cleaning tables, mats, and chairs. Disassemble all fountains and sterilize for the following day.

Maine General Medical Centers-Augusta and Waterville campuses, Penbscot Bay Medical Center, Togus Veterans Administration and Mayo Regional Hospital.

• Student of Radiologic Technology Clinical Practicum I-V
• Daily healthcare duties including stock of rooms warm up and testing of x-ray equipment read Physician's orders
• Verify clinical history and body part to be imaged.
• Understand the working of x-ray equipment including Panorex, scanners, and fluoroscopy. Assist Radiologist with full clinical history, room preparation and examinations to be read.
• Surgical radiography, using a portable x-ray unit. Understand sterile fields, sterilize ownself as well as the machine and use appropriate techniques for protecting the patient. Work under the guidance of the surgeon, little room for error.
• Understand communicable diseases and clean appropriately to protect yourself and the hospital staff as well as upcoming patients.
• A total of 90 competency tests required to complete degree. Upon completion of a competency exam, student was trusted alone in the particular examination.
• Understand and respect HIPPA laws and violations. Work with sensitive patient information and history.

Information Technology Administrative Assistant

• Includes help desk technician duties in following description.
• Support company web site, answer any questions users may have in regards to signing up and adding information to the web site. Refer leads to proper project manager.
• Represent web site at conventions such as the Homeland Security conference and other conferences held by local, state and federal representatives.
• Receive emails in company database for help inquiries, assist with what I can and accelerate to appropriate technician if needed.

Help Desk Technician

• Answer phones on a multi-line phone system and transfer to appropriate person. Schedule phone conferences and internal meetings electronically. Clerical work, including filing, copying, sorting, faxing, scanning, and prepping documents for large mass copying and distribution.
• Assist employees with technical questions regarding their computers or cellular phones and service. Provide secretarial support requiring knowledge of office processes, business practices, and clerical functions.
• Compile weekly procurement lists, create spreadsheet in Microsoft Excel and convert to an Adobe PDF file to email to vendor.
• Monitor servers online for the companies six states. If there is a problem with connectivity, call the call the state to find out what type of problems they may be experiencing, if needed call their internet service provider to make sure there is no problems with the service. Escalate to appropriate resource if necessary.
• This was a temporary position through Tri-State Staffing Services, I originally worked for the company as their temporary Administrative Assistant. I have also assisted other employees with projects, such as photo copying and putting together binders or booklets for presentations.

Customer Service Representative II

• Assist customers with the set-up of their new computer systems, billing accounts, returns, and software.
• Log all information of any phone calls onto an online database.
• Track parcels and give credit for lost items and or lost time.

State of Maine Department of Public SafetyGardiner, ME

• Clerk Typist II
• Answer telephones on a multi-line phone system.
• Dispatch information to Fire Marshals regarding inspections of daycare homes, and nursing homes.
• File information by paper and into an online database.