Help Desk Technician Resume Profile

OBJECTIVE: Seeking a position where I may utilize my analytical, network and technical skills to expand my expertise and lead to a lasting relationship with your organization.

COMPUTER SKILLS:

Operating Systems OS/400, Windows 2000/2008 2012 Server, XP, Vista, Windows 7 8
Hardware AS/400, IBM Compatible PC, Printers/copiers Xerox, HP etc
Software Microsoft 2007, and 2010 Word, Excel, Access, Power Pt
Languages COBOL, RPG/400, RPG/ILE, CL, DDS, Visual Basic 4, 5, C , Qbasic

WORK EXPERIENCE:

Confidential

Video Conference, webex support, desk side Desktop Support, and printer troubleshooting.

Imaging Laptops in Windows XP or Windows 8 for Renew Deployment
Handle all Pc software Operating systems, Windows 8, MS Office Applications with Strong Excel,
Outlook, and Internet Browser skills.
Work in Windows active directory Infrastructure
Install/connect, Troubleshoot, Upgrade Drivers, and add Local and Network Printers to users Profile
Solve Technical Problems quickly, completely, communicate the solutions to staff, and Clients/users.
Maintain confidentiality of company sensitive data
Keep supervisors informed of escalations, open issues, work tickets, and changes to schedules.
Fix repair broken equipment, and Assist in inventory of all PC/Laptop related assets.
Receive, Prioritize, document, actively resolve end user request, tickets,while replying to user responses.

Confidential

Per-diem Position: Was working at Qualcare executing PC Moves
Confidential Advanced Technical Support Troubleshoot VOIP Phone/VOIP Network issues, Monitor alerts, check setup, protocols used, Bandwidth, Jitter, codecs used. Worked with Wireless VOIP phones to connect, and received Operating System updates to connect. SIP, RTP, TFTP, NTP, NAT, DHCP, DNS, PPOE, DDR, OSPF, WEP, WPA-NPX Confidential
Help Desk Technical Analyst
Windows 2000, Citrix Management, Active Directory, Outlook, RSA Monitor System s ,
Network Backups EMC , Submit Payroll jobs, Print Reports, Checks, W2's and, Backup Payrolls.
Trouble shoots Remote connections, VPN, keyFabs, Passwords, Application issues, Printer issues

Confidential

Served as a Quality Assurance/Quality Control Inspector in a multitude of labs: Environment Monitor Lab, Component Control Stability Lab, and Microbiology Lab.

We provide IT Staff Augmentation Services!

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