IT Technician/Helpdesk support Resume

WORK EXPERIENCE:

Confidential

IT Technician/Helpdesk support

Responsibilities:

Involved and managed project requiring email migrations (Exchange to Office 365)
Involved with projects involving migrations from Server 2008/2012 R2 to Server 2016.
Setup desktops/laptops for clients. (installation of Office 365, Remote managed software, adding to domains)
Dealt with Active Directory, DNS, DHCP on a daily basis
Managed and monitored clients machines through software provided by Vendor (Labtech)
Helped clients walkthrough different steps to get mail setup on phone (iPhone, Android)
Managed e - mail filters for 50 clients by maintaining security standards.
Maintained constant contact with clientele through ticketing database.

Confidential

Level 1 IT Technician/Helpdesk support

Responsibilities:

Ran network wire through structure to build network (Cat5e, Cat6) for various projects such as setting up IP cameras, VOIP phones, network ports.
Setup desktops/laptops for clients. (Office 365, Remote managed software, joining to domain)
Reset passwords and provided passwords simultaneously maintained confidentiality and information regarding passwords, rmation
Utilized the servers to upload files and update website for clients (FileZilla)
Managed and monitored clients machines through software provided by Vendor (Solar Winds)
Helped clients walkthrough different steps to get mail setup on phone (iPhone, Android)
Managed e-mail filters for 50 clients by maintaining security standards.

Confidential

HR Intern

Responsibilities:

Efficiently utilize FADV, ADP, and Quest Diagnostics for all background and drug screening purposes
Communicated between three different global offices
Screened applicants for multiple positions and locations on database
Audited over 100 employees
Developed detailed background check reports for presenting to clients including vendors
Performed a research analysis for over 100 companies
Set up a computer lab of 12- 15 computers from scratch and uploaded Ubuntu OS on all systems