SUMMARY

• Over 10 years in IT industry with experience in Insurance and Investment Banking domain; and handling various roles including DevOps Engineer, BMC Control - M Specialist, L2 Tech Specialist, and Application / Production Support.
• Flexible in working with multiple technologies, databases and tools like Unix, Shell Script, Visual Basic, Python, SQL, Oracle, Sybase, BMC Control-M, Autosys, JIRA, Docker, Jenkins.
• Improved system performance the application automation and fix request by analysing the business flow and alerting mechanism from existing #20 to #130 within 2 years, which resulted in reduction of application alerts by approximately 8000.
• Gather and analyze various data for integrity and to interpret information out of it to create new process, automate process and request for fix in the system.
• Come with impeccable communication skills (verbal and email), excellent interpersonal skills, problem-solving skills, proficiency in Microsoft Office and admirable team work.

TECHNICAL SKILLS

Operating Systems: Windows, Unix

Programming Language: Linux, Unix, Shell Scripting, Visual Basic, VBA Excel Macro, Micro focus Cobol.

Relational Databases Skills: Microsoft SQL, Oracle SQL, PL/SQL, Sybase, TOAD

Tools: BMC Control-M, BMC Reporting Facility, BMC Configuration Manager, Autosys, Quilkview, JIRA, Confluence, AquaData Studio, GIM (Global Incident Management), Peregrine, HPSM, MITTS, Zoom, PowerPoint

AWS / DevOps Skills: Jenkins, GIT, GITHUB, Ansible, Nagios, Docker, EC2, IAM, EBS, S3, EFS, AutoScaling, Cloudwatch Additionally, I also have understanding of ITIL, Python programming, Technical Documentation, monitoring tools, and scripting knowledge.

PROFESSIONAL EXPERIENCE

Sorter

Confidential

Responsibilities:

• Load / Unload trucks and ensure that the trucks are ready to move out within the stipulated time.
• Sort bulk items based on the codes and segregate them to different pallet and steel containers to ensure easy load to the respective vehicles.
• Scanning the items before loading to ensure that customers have latest update on the whereabouts of their parcel.

Technology Lead / Technical Support Specialist

Confidential

Responsibilities:

• Built reliable cloud architecture using EC2, VPC, NAT, EBS, S3, in addition to setting up Multi Factor Authentication for AWS users in IAM, and client-server connectivity through ssh-keygen.
• Integrated Jenkins with other CI/CD tools like Ant, Git (with repositories, branching etc), Tomcat, and Ansible for projects and handled their troubleshooting.
• Experience in creating docker containers, customising docker image (Containerization) using Dockerfile, configuring Nagios server and checking the health status of services and server.
• Analyze business production system / batch in Autosys, troubleshooting the logs in Unix environment, and provide workarounds of Prime Service System - Securities lending application.
• Communicate and coordinate the delivery of pricing feeds from upstream systems, and deliverables are delivered to downstream streams within SLA.
• Diagnose, triage, take ownership and act upon the Problems, Incidents, Requests and Root Cause Analysis of issues raised through various ticketing tools (HPSM, Peregrine, MITTS, GIM)
• Generated reports for users and impacted client list for issues by running queries on Sybase / DB2 database, and through Quilkview application which helps in identifying root cause analysis.
• Produced 30+ confluence documents / technical documents on multiple production support issues / activities; and raised and tracked automation request and bug fix request (Fix The Bank tickets) through JIRA.
• Lead the team in day-to-day activity on application support, production issues, and monitoring real-time alerts from system and batch through Fabric and Alert Lifecycle Management tool (ALM).

Infrastructure Technology Specialist

Confidential

Responsibilities:

• Performed version upgrade from v.8 to v.9 on BMC Control-M, and job schedule migration of a cluster of 40+ servers from Unicenter, Zeke, CRON and Windows Task Scheduler to BMC Control-M.
• Installation of BMC Control-M software and agent in distributed environment.
• Re-engineer the complete job schedule to reduce the count of jobs by 7% which in turn reduced the licensing cost.
• Identify, investigate and fix the issues raised out of ZEKE to Control-M Migration performed by a third-party.
• Performed Job Scheduling, disaster recovery activity, and Configuration Manager Activities including the user creation with LDAP settings.
• Contribute to development, maintenance, implementation and testing of process and identifying the improvement areas.
• Coaching and training the internal operations team of 10 members and the clients on BMC Control-M (v6.4, V7.1, V8, V9).

Senior Software Engineer / Applications Support Specialist

Confidential

Responsibilities:

• Accomplished the BMC Control-M migration project of 3 servers within 75% of time allotted which in turn helped the organization get a bigger project of 40 servers from the customer.
• As part of vendor management team, deployed .Net code from third party to the test and Prod regions.
• Performed Code / Data analysis and fixes as per the client requirement with Micro Focus Cobol and Oracle.
• Developed, tested and deployed 3 new modules in production as per requirement specification documents using VB 6.0
• Lead a team of 5 in creating Schedules, File Watchers, Rule based Calendar, resources, and conditions on the CRON and Windows Task Scheduler migration to BMC Control-M.
• Create & collaborate Implementation Plan, and have walkthrough with the stakeholders from different teams including UNIX, DBA, Development and Application Support.