SUMMARY:

• With my al background in Technical Management and Business Operations, along with my professional experience. I have more than 10 years of experience in the field of information systems. My resume shows that I have been consistently rewarded for hard work with promotions and increased responsibilities. These rewards are a direct result of my expertise in information systems, my commitment to personal and professional excellence, and my excellent written and oral communication skills
• Extensive experience in the areas of Management, Customer Service, Sales, and Day to Day Operation
• Ability to accomplish set goals in a timely manner
• Experience managing, supervising, and staff
• Proficiency to work independently as well as in a team
• Quick learner with the capability to quickly adapt to change
• Knowledge of Microsoft Office applications
• Database management
• Operations of Small Businesses
• Microsoft 365
• VMWare

PROFESSIONAL EXPERIENCE:

Confidential, Ft. Lauderdale, FL

Service Desk Manager

Responsibilities:

• Management of Mobile
• Management of Inventory System (Ordering and Inventory Control)
• Scheduling and Time Management of staff of 17
• Working with Broward College with an Intern Program
• Creation of new Methods for Efficiency ( New Hire, Inventory Control, Service Desk Projects, System Administrator Project Designer )
• Building & documenting IT & Customer facing Confluence articles
• Creation of new Imaging Solutions

Confidential, Ft. Lauderdale, FL

IT System Administrator

Responsibilities:

• Administer A/D settings, new users, and managing backup, security, and passwords LDAT Accounts
• IT Operations, tools, methods, and techniques
• Exchange Server 2008/2012, Telnet, SSH, RDP Solutions
• VMware - Server Creation and Architecture of Environment
• Knowledge of TCP/IP - ISP, Routers, and Network Protocols

  Investigating and diagnosing network problems.

• Experienced in everyday Help Desk Duties (Installation, Troubleshooting, Repairing, and Maintenance)
• Troubleshoot physical, data link, and network layers

  Experience working with third-party circuit providers Troubleshooting data/video/voice issues

• Provide technical assistance to lower tiers and customer service

  Account Creation with Optical Platforms, configuration and/ or troubleshooting (Tellabs, Motorola, ZTE, Alcatel ), VoIP, Data, Video

• Installation of QNAP, Colo Trouble Shooting
• Linux Account Creations, Windows, MAC OS
• MS Office Troubleshooting 2010, 2013, 2016, 2019, 365 Office, Adobe Pro, AutoCAD Troubleshooting
• Maas360 Cell phone Deployment and Apps Administration Migration of Cell phones
• Migration to Verizon Upgrades and Verizon MDM
• Knowledge of Barracuda Cloud email and spam firewall
• Active Directory Domain Services f New Recruits and Lead Instructor of Apprentice Program Jira and Confluence as a Junior Administrator

Confidential

Tier 2 Engineer

Responsibilities:

• Provision video, data, and VOIP services across various platforms
• Work with cable modems, Alcatel, Motorola, Zte ONT’s
• Work with Cisco routers and switches
• Troubleshoot physical, data link, and network layer
• Provide technical support to commercial clients
• Able to Telnet into switches and CMTS for troubleshooting
• Troubleshooting data/video/voice issues
• Provide technical assistance to lower tiers and customer service
• Troubleshoot and configure Alcatel switches and Optical Network Devices

Confidential, Miami, FL

Consultant

Responsibilities:

• Installations of POS, New Software, New Hardware
• Maintain network systems
• Wifi and Networking Applications

Confidential, Alpharetta, Ga

IT Operations

Responsibilities:

• Provided I.T. Support and Admin Duties
• Maintain and Support Dealer Sites
• Wi-Fi and Network
• Parts and Inventory Control
• Worked on Finance Deals/ Maintained Service for Used Cars
• Maintained Company networks and Computer performance
• Assisted with Manager Duties
• Joint business with Buford Mitsubishi and Roswell Mitsubishi

Confidential, Atlanta, Ga

Network Support Specialist

Responsibilities:

• Provided Spanish bilingual support
• Configured ports on switches for VLANs
• Rebooted Cisco and HP switch remotely.
• Resolved Unix servers’ issues using telnet and ssh via putty
• Servers used Open BSD, Free BSD, and Nomadix
• Blocked spammers and bandwidth abusers on the network
• Helped end users with authentication and connectivity issues, Opened trouble tickets.

Confidential, Atlanta, Ga.

Regional Sales and IT Administrator

Responsibilities:

• Design and implement sales systems at the company's regional centers.
• Superior communications skills; work effectively with both technicians and senior management. Native knowledge of

  Latino business culture.

• Opened a profitable market. Approached and obtained clients opened an office, hired staff, did seminars (including simultaneous translation of technical speeches).
• Wi-Fi and Cisco Networking Applications
• Database Administration with SQL and Oracle

Confidential

Technical Analyst

Responsibilities:

• Form Rendering, correlating field locations in the "Golden Touch", Medicare Savings Program, and Low Income Subsidy applications
• Advanced reasoning and problem solving
• Programming proficiency in the following languages: HTML, Visual Basic, Java, JavaScript
• Coordinated sales and promotion campaigns
• Database management and Web Designer
• Account Management
• Operato

Confidential

GVS Specialist

Responsibilities:

• Managed outbound and inbound sales
• Accomplished primary sales goals set for 1 year
• Services new and past guest

Confidential, Atlanta, Ga.

Operations Manager

Responsibilities:

• Supervised staff of 50 to 75 employees
• Directed all recruitment
• Administered all daily activities to ensure smooth operation
• Managed sales and promotion campaigns and activities

Confidential, Atlanta, Ga.

Credit Analyst

Responsibilities:

• Oversaw outbound and inbound sales
• Coordinated customer service activities in troubleshooting existing clientele
• Prepared Documents and generated leads
• Serviced major accounts
• Expanded sales to include market accounts