Desktop Support/Cerner Support Resume Newark, NJ - Hire IT People

OBJECTIVE

Seeking to obtain a position within an established or a growing company to perform my leadership skills, utilize my customer service expertise, and perform my IT expertise to maintain stability and growth of the company.

AREAS OF EXPERTISE

Expert in in customer service and supervising
Active Directory and Server Management
Proficient in Windows 10 Windows 7 Operating System as well as Office 365
Ability to upgrade and troubleshoot any operating system.
Microsoft Office certified
Languages Spoken: French, English, Creole
Knowledge of Service Now, Remedy, and ConnectWise, and Heat Ticketing Systems.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support/ Confidential Support

Responsibilities:

Server Management, including Apply Patches and Security
Participate in weekly meeting,
Determine the best path to improve the Company in moving forward.
Manage User Right and Privileges
Assist users in issues related to Printers, Network Drives, Microsoft Office
PC Deployment, and Act as Subject Matter Expert.

Confidential

Desktop Support/ Confidential Support

Responsibilities:

PC imaging, including application installation, and migrating of user’s profile.
Active Directory, Microsoft Exchange, Office 365 suite, especially Outlook
Create User profile for New Hires
End User Support.

Confidential, Newark, NJ

Windows 10 Migration support

Responsibilities:

Leading a team of three junior technicians, supporting the Windows 10 Migration program.
PC imaging, and application installation, migrate user’s profiles, Mapping Network Drives, install new and update older version of Software and applications via Lan Desk.
Install and configure Microsoft Office, Outlook, Word, Excel, PowerPoint, and Access.
Active Directory Users and Computer Management
Create User profile for New Hires, including building PCs according to their profiles.
Follow up with users for post deployment feedback.
End Users Support.

Confidential, Holmdel, NJ

Windows Migration Support

Responsibilities:

Windows 10 Migration including Pc imaging from windows 7 to Windows 10 in 3 separate sites for Confidential .
Migrate Users profiles, Map Network drives, and other folders, install new and update old Software Using SCCM and USMT.
Install and configure Printers and other peripheral devices, and Train users on the new operating System.
Provide on - site support for staff’s members, and administrative personnel.

Confidential, Green Book, NJ

Network Support Technician

Responsibilities:

Configure and manage Network for multiple School, and Hospitals, including routing and switching.
Manage server and Active Directory User management
Perform windows upgrade, from Windows 7 to Windows 10, Update and Migration using SCCM and USMT.
Manage Google platform, Create Organization Unit on Google Chrome for Teachers and Students
Perform monthly maintenance and ensure Network Security.

Confidential, Montvale, NJ

Technical Support Agent

Responsibilities:

Troubleshoot, preventative maintenance of all applications - hardware and software via phone and computer.
Open tickets and record incidents
Support the implementation and deployment of internal business systems and solutions.
Image new Lenovo laptops and desktop.
Active Directory and User management, including imaging new PC, create new user account, Windows Deployment.
Install and synchronize office 365, including Microsoft exchange, outlook, word, power point, Visio, project etc.

Confidential, Newark, NJ

Help Desk Support

Responsibilities:

Received calls from ACD and collected data from the customer to perform analysis.
Performed hardware and software troubleshooting, determined resolution or escalated to level 2 or level 3
Provided troubleshooting and resolution details to customer via email or phone calls.
Documented the incident into remedy and assigned a ticket number.

Confidential, Newark, NJ

Supervisor

Responsibilities:

Managed and supervised a team of 37 attendants capturing biometrics; processed biographic information during enrollment of the Confidential Program.
Verified and ensured proper gathering encryption of information before submission to TSA for approval.
Assigned and modified schedules
Assisted and coached attendants and acted as subject matter expert.

Continental, Newark, NJ

Team Leader

Responsibilities:

Assisted Supervisor with daily operational tasks.
Monitored staffing levels.
Ensured customer satisfaction during irregular operations.
Prepared reports of daily activities
Provided gate management.
Delivered feedback to Supervisor.
Awarded “Best Customer Service Agent”and“Best Supervisor”from Continental Airlines

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Desktop Support/cerner Support Resume

Newark, NJ

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