Helpdesk/Desktop Support Administrator Resume Profile Columbia, SC - Hire IT People

PROFESSIONAL SUMMARY

More than 13 years of experience supporting the end-user community in a Desktop Support/Break-Fix role

TECHNICAL SKILLS

WORK HISTORY

Confidential

Project Specialist 1

Perform computational work, creating spreadsheets that require sorting, organizing and manipulation of data according to project specification
Data entry of financial information into various platforms
Prepare and execute reports via the database and perform data analysis

Confidential

Field Support Technician

Provide Desktop support to approximately 600 users at PricewaterhouseCoopers' Columbia location
Resolve and escalate trouble tickets in a timely manner according to standard procedure
Configure and deploy laptops for new hires and user migrations
Assist with inventory management and security

Confidential

Helpdesk/Desktop Support Administrator

Mentored Junior Administrators to move into admin roles on the Helpdesk
Completed migration of the company's Windows XP workstations to Windows 7
Confidential
Instructed users on the different features and how to operate the new equipment
Managed removal of old hardware equipment/decommissioning a server rack
ConfidentialPerformed printer installations and roll-outs for Hewlett-Packard and Xerox at client locations
Supported the Company's 1200 users in eight locations across the country using Windows 7 admin tool, Active Directory and Microsoft Systems Center Configuration Manager 2012
Supervisedinstallation of Point-of-Sale computers for new Sally Beauty Supply stores
Effectively managed allocated time and staff to complete each project

PC Tech

Participated on the End User Computing team to support the organization's 8,000 employees in three hospitals and more than 20 satellite clinics
Performed hardware roll-outs, system migrations and user setups
Coordinated with the Network Administrators to resolve TCP/IP connectivity issues
A Certification

Computer Systems Specialist