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It Desktop Support Specialist Resume

3.00/5 (Submit Your Rating)

Orlando, FL

SUMMARY

  • Enthusiastic and energetic IT support professional and developer in progress, with an ever - growing passion for technology and its endless opportunities, with 12+ years of experience.
  • Bilingual, eloquent, fluent in English and Spanish. Eager to be part of an outstanding group of individuals to fulfill collective success goals.
AREAS OF EXPERTISE
  • Installation, configuration, deployment of Linux, Mac OS, Windows, Android, iOS devices.
  • Hardware/software troubleshooting and repair.
  • On point customer service with all types of users from technical to non-technical.
  • Problem solver by in depth analysis of given opportunity.
  • Basic networking troubleshooting skills
  • Full Stack Development with HTML, CSS, JavaScript, Python, Flask, MySQL.

PROFESSIONAL EXPERIENCE

IT Desktop Support Specialist

Confidential, Orlando FL

Responsibilities:

  • Providing first response and resolution for onsite and remote user base.
  • Configuration deployment and shipping of desktop, laptops and peripherals for new hires and upgrades.
  • Incident creation, tracking and resolution using Service Now, Email, MS Teams.
  • Maintaining system functionality by testing computer components.
  • Making use of various tools to remote assist individuals like LogMeIn, RDP, MS Teams, ZOOM.

IT Desktop Support Specialist

Confidential, Orlando FL

Responsibilities:

  • Providing first response on site and remote support during the Covid-19 Pandemic.
  • Preparing and deploying Windows and Mac computers of all form factors with SCCM and Jamf.
  • Incident creation, tracking and resolution using Service Now, Slack, ZOOM, Email.
  • Making use of various tools to remote assist individuals like LogMeIn, RDP, ZOOM.
  • Desktop and Laptop hardware parts repair, replacement and upgrade.

IT Help Desk Specialist

Confidential, Orlando FL

Responsibilities:

  • Incident creation and handling with Service Central, email, Slack.
  • Remote assistance on hardware and software related issues with LogMeIn, RDP, Skype.
  • Solving different issues with computers, 2FA (two factor authentication) devices, network equipment, printers, scanners.

IT Desktop Support Specialist

Confidential, Maitland FL

Responsibilities:

  • Providing desktop support for the ADCS ecosystem with 2,500+ employees across the nation in the medical field, including 650+ in house corporate employees in Maitland FL.
  • Technical support via telephone, email, Slack, Skype and ticketing systems to ensure resolution for all hardware and software related issues.
  • Hardware configuration and deployment re-imaging, repairs and upgrades of Windows, Mac OS, iOS devices of all form factors; laptops, tablets, smartphones, monitors, printers, scanners, digital cameras, etc.
  • For in house and recently acquired practices and existing ones alike.
  • Remote access for onsite and remote users with LogMeIn, Kaseya, Skype, Team Viewer, RDP.

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