Professional Summary

• Application Security Assessment Investigation
• Assistant Certification and Accreditation Security Advisor
• Proficient in Windows/Linux - OS - Server environment s
• Level 1/2 Troubleshooting client/servers
• Tier III Professional support

Technical Summary

• Server hardware
• Software analysis
• HW/SW troubleshooting
• Intermediate networking proficient
• MS Active Directory
• Windows Operating Systems Windows 2008/2003/2000 servers, Windows 7/Vista/XP workstations
• UNIX Linux
• TCL REXX
• Databases: My SQL, Access, SQL Server 2000 2005 Oracle up to current release 11g and other ODBC
• Software: Proxy, TCP/IP, VMware, SQL Server C VB.NET, ASP.NET, ADO.NET, WEBSERVICES, AJAXSILVER LIGHT, CISCO Firewalls, routers and switches TCP-IP v4/v6 protocol Checkpoint Firewall Citrix SaaS , Microsoft Platform Security, Virtual Machine Technology, MS Windows 7, Server, Vista and XP TrackIt Microsoft Office Suite 2007 Photoshop SharePoint Symantec and Bomgar, SCCM, GoToMyPC, RSA Tokens, Remedy Ticketing System, Lotus Notes, Guardian Edge, Juniper, WebEx. Security Sandbox application, Footprint Ticketing system, AppScan

Professional Experience

Desktop Application Security Advisor

• Completed ASA's Application Security Assessments for LOC.
• Performed testing, Virus Scan for requested/updated software for Windows XP, 7, Vista and Mac on Windows Server 2003/2008 and Linux Operating Systems.
• Received notification in Footprints ticketing system for requested software.
• Test web applications for security vulnerabilities using AppScan Tool.
• Analyze and assess vulnerabilities in the infrastructure software, hardware, networks , investigates available tools and countermeasures to remedy the detected vulnerabilities, and recommends solutions and best practices.
• Tests for compliance with security policies and procedures.
• Investigates and utilizes new technologies and processes to enhance security capabilities and implement improvements
• Scans for, identifies and assesses vulnerabilities in IT systems including computers, networks, software systems, information systems, and applications software.
• Utilize security software, including tools for monitoring, traffic analysis, intrusion detection, virus/spyware/malware detection, anti-virus software, and so on.
• Utilize Sandbox Application to execute files and URLs in a controlled environment and monitor the behavior of applications and operating systems for suspicious activities.
• Created, Modified, and Updated Security Hardening Guide, Denied software list and Risk Assessments on the shared drive network.
• Validate existing system security authorization packages including SSPs, configuration management plans, and contingency plans for compliance against NIST Special Publication 800-53 Revisions 2, 3, 4
• Develop technical test case strategies and procedures for a wide variety of operating systems, database environments, and applications to ensure that they adhere to National Institute of Standards and Technology NIST , Federal Information Security Management Act FISMA , Federal Information Processing Standards FIPS , and Department of Education security policies and requirements.
• Troubleshoot hardware, software issues throughout the Security Team.

Help Desk/Desktop Support

• Traveled to job sites to fix/troubleshoot hardware/software and Network Server issues
• Supporting all desktops, laptops, PDAs, and tablets with a customer focused attitude.
• Configured TCP/IP settings, ping IP address, rebooted server, secured server, Config Network Adapters
• Set up, configured and added users to Active Directory Group Policies.
• Added Laptop, Desktop Machines and network printers and printer Drivers, eCopy machines to the server/network.
• Supported 5,000 users utilizing a variety of mainstream operating systems including Windows XP and Windows 7 and Linux , internet explorer advanced settings, and Microsoft Offices.
• Configured networks, application servers and web servers.
• Troubleshot and monitored Microsoft Exchange Server 2003/2007/2010, Active Directory, Windows Server 2003/2008, Linux Operating Systems, BlackBerry Server, VMware, SQL Server and Citrix.
• Windows Infrastructure AD/DNS/WINS/DHCP/TCP-IP.
• Utilized remote tools applications such as SCCM, BomGar, WebEx, and Citrix.
• Interacting directly with IT team members to document, track, and resolve issues related to FDIC infrastructure.
• Managing and implementing software and hardware updates, patches and upgrades.
• Worked independently and in a team environment to monitor, manage and troubleshoot LAN/WAN, various Commercial Off-The-Shelf COTS applications, disaster recovery/back.
• Update systems, internet and security issues, network performance, client's server technology, storage, file, print and communication servers.
• Helped Manage cloud backup system and Configured Active Directory, TCP/IP, DNS, DHCP, VLANs
• Performing virus removal and ensure anti-virus software is current.
• Kept Supervisor and others, as appropriate, informed of work activities, progress, and problems.
• 24/7 phone support and on call to fix hardware/software network, server issues.
• Utilized Remedy 7.5 to submit tickets and resolve tickets.
• Migrated over 2,000 users from windows XP to Windows 7.
• Utilize Point sec and McAfee encryption system for encrypted laptops
• Maintaining and deploying Virtual Desktop Images VMware VDI
• Updated, Configured and ran Patches in VMware ESXI 5.1, SCCM Version 2007 R3 and Active Directory
• Maintaining and deploying OS images on Desktops, laptops, PDAs, and tablets

Help Desk/Desktop Support, Headquarters of the United States of Department Of Treasury

• Supported users with Windows 7, XP, Vista, Mac OS operation systems.
• Created users 2007, 2010 Microsoft Outlook accounts.
• Acted as Team Lead in the migration of Windows XP to Windows 7 for over 4000 users.
• Supported various Executives/high-level staff in the organization Managers, Supervisors, Vice Presidents, etc. with technical issues.
• Created, changed, deleted users accounts per request in Novell and Active Directory.
• Created, changed, deleted users accounts per request in remedy ticketing tracking system.
• Utilized SCCM application to push MS Office Suites such as MS Word, Excel, Power Point application and other requested software's to users' desktop and laptop equipment.
• Utilized remote tools applications such as SCCM, Bomgar and Citrix.
• Resolved database issues and perform backup and recovery functions.
• Installed, configured, administrated Active Directory, Windows Server 2003/2008, BlackBerry Server, VMware ESX 3.5, SQL Server and Citrix.
• Flushed DNS servers and troubleshot file servers, proxy servers.
• Supported over 4,000 users with computer/laptop hardware, software, issues.
• Team Leader of 13 entry level techs in the help desk department.