OBJECTIVE: To acquire a position as a Jr. Systems Admin. at Education Management Solutions. TECHNOLOGY OVERVIEW

• Experienced in the following Applications and Hardware:
• Operating Systems: MS Windows Server, MS Windows
• Software: MS Exchange, MS Office, MS SharePoint, MS Outlook, Citrix, Veritas Backup Exec
• Database Administration: MS SQL, MS Access
• System Management: MS System Center, MS SMS Server
• Web Development: IIS, MS FrontPage, MS Visual Basic
• Anti-Virus: Norton Anti-Virus, MS Security Essentials
• Network Hardware: Cisco switches, routers, and access points

WORK EXPERIENCE

Confidential

Desktop Support II

• Provide IT services to Catholic Health Systems hospital facilities and offices.
• Provide administrative services for MS Server 2003 and 2008R2, MS XP Professional and Windows 7 Professional.
• Performed duties of Network/Systems Engineer, Desktop Support, Infrastructure management, Administrative tasks and System maintenance to mission critical hospital systems, MS Office, and Citrix applications.
• Monitored and replaced faulty datacenter servers, switches, and routers for maximized uptime.
• Upgraded infrastructure to all departmental desktop clients using MS System Center Configuration Manager.
• Performed upgrades to computers, servers, and network equipment on multiple locations as needed.
• Analyzed departmental needs and made procurement recommendations to meet or exceed expectations.
• Prepare documentation for installation, configuration, and overall deployment of hardware and software.

Continuing

• Working part time at IT Solutions until course studies are completed.
• Studying for MCTS certifications in MS Windows operating systems and CCNA certifications in Cisco.

Confidential

IT Analyst, Consultant

• Provide IT consulting services for local businesses as well as home users.
• Performing duties of Network/Systems engineer, Desktop Support, Infrastructure management, Administrative tasks and System maintenance, installation and configuration of network equipments, workstations, and printers.
• Performed upgrades to computers, and network equipment on multiple locations as needed
• Configured and supported MS Server 2003 and MS Server 2008.
• Provide support for internet, remote access, VPN, and e-mail users
• Administered Anti-Virus software for all users and customers.
• Analyze customer needs and make procurement recommendations to meet or exceed needs.
• Provide upgrades to computers and network equipment per customer requests.
• Prepare documentation for configuration network setup, installation, and overall deployment hardware and software.
• MS Office tool, MS Access, Word, Excel spreadsheet development.
• Install computer and network equipment including switches, routers, wireless, and cabling.

Confidential

Network Analyst, Network Operations Center

• Team lead during a bank acquisition weekend. The project involved the cut-over of 3 branches onto the Sovereign network. My
• team consisted of 3rd party vendors, and telco vendors. The cut-over involved the installation of a new server, workstations,
• network equipment, and test and turn-up of telco circuits.
• Supported the companies LAN / WAN consisting of 10,000 modes.
• Performed numerous site surveys recommending equipment and infrastructure changes if necessary to enhance site performance.
• Involved during a major Mid-Atlantic upgrade for over 200 branches. The upgrade involved the installation of a new server, workstations, network equipment, and telco circuits.
• Aided Network Engineering in upgrading Core switches and routers.
• Monitored the entire Sovereign Bank data and voice LAN/WAN via SolarWinds software to ensure maximized network uptime. Troubleshot and resolved hardware, software, and circuit issues.
• Performed configuration changes to Cisco routers and switches due to infrastructure changes.
• Performed administrative tasks and system maintenance for all departmental MS Windows 2003 servers.
• Performed upgrades to computers, and network equipment in Back Office and Branch locations.

Confidential

Assistant Manager

• Web Developer, Internet Services Department Telecommunications Manager - System / Network Administrator, IT Department
• Designed a state of the art Internet Services Department. Specified new NT servers and Cisco network equipment. All internet applications and equipment were configured and successfully brought up onto the LAN/WAN.
• Designed and installed a new 100BastT network for the entire company.
• As a Telecommunications Manager recommended and reviewed cabling standards. Designed and installed an entire network infrastructure for the firm.
• Installed and configured a new MS Exchange, MS SQL, and PROXY server for company email, publishing of news content on the internet, and internet access.
• Administered the companies LAN consisting on 350 modes.
• Configured and supported MS Windows NT 4.0/2000 Servers, ADDS, IIS server, HTTP, and Proxy Server 2.0.
• Administered the company web site as well as additional hosted sites.
• Administered the company MS Exchange 5.5 Server and departmental MS SQL7.0 Server.
• Responsible for the design / administration of department Cisco LAN/WAN switches and routers.
• Supported all company internet, remote access, VPN, and e-mail users.
• Creating tickets and updating tickets in Helpdesk environment. technical support requests submitted by phone and email.
• Administered Enterprise Anti-Virus software for all users.
• Created documented procedures, SOP's, and validation documentation for departmental infrastructure.
• Preparing documentation utilizing MS Office tool, MS Access, WORD, EXCEL spreadsheet development.
• Configured and supported MS Windows NT 4.0 Server, MS NT 4.0 Workstation, Windows 98 / 95.
• Responsible for the administration of MS Exchange Server 5.5, SQL, and Proxy Server 2.0.
• Configured and managed fault tolerant disk arrays, including RAID level one and level five.
• Configured, supported, and monitored all network equipment throughout the network.
• Analyzed, recommended, and approved all telecommunications, and network equipment.

Confidential

Systems Technician, Environmental Test Department

• Responsible for the testing of individual electronic components prior to assembly on satellite.
• Performed testing of satellite sub-systems after entire assembly of satellite was complete.