Summary:

As a veteran people manager, I bring over 20 years of experience in most aspects of . I thrive in the entrepreneurial environment and am willing and able to take on any aspect of business. Specific management experience includes engineering, IT Help desk, software development, BI, facilities, FP A, portfolio management, customer service and sales. I believe in education and empowerment of employees with easily measured accountability.

EXPERIENCE:

Consultant Director

I handled the infrastructure of the business. I created and lead a 30 person team of Information Technology, Telephony, Facilities and Software Development. I handled BI while we built a Strategy and Analysis team. I utilized multiple vendors in the completion of many projects. In this time, the company had grown from 40 employees to near 500 and we acquired and built out over 70K square feet of space. We grew from 4-6 stand-alone servers on two physical networks to over 80 virtual and physical servers on multiple physical and virtual networks. Initially, cost was the driving factor in most decisions. As we grew, high availability, security, CSAT and ESAT drove expansion.

Major Initiatives/Teams/Methodology:

• Systems 1 Director, 4 SE's, 5 Help Desk, 1 PCI Compliance Auditor Waterfall/Strong Emphasis on Security - Onboarding automation, network/server redundancy, network/server security, PCI/PII compliance, Accounting System Upgrade, IT Policy/SOP
• Telephony 1 Director, 1 - Admin Strong emphasis on optimization - Dialer optimization contact rate and efficiency , IVR optimization customer experience , TCPA Compliance
• Software 1 Director, 1 PM, 1 BA, 1 P. Developer, 2 Developer, 2 Offshore dev. teams Agile, Scrum, Microsoft Stack .NET - Partner Portal, CMS/CRM, TCPA Compliance, Customer Feedback Aggregator
• BI 1 Director, 2 BI Developer, 2 DW Developers, 2 DW Consultant Agile, Scrum Microsoft SQL Database - Data Warehouse Development, Qlikview Installation
• Facilities 1 Director, 3 Help Desk Waterfall/Help Desk methodology - Acquire and build out 70K Sqft in two buildings
• While still running the consulting firm, I was able to hand off daily operations in order to focus efforts toward a small finance company. I setup infrastructure phone, network, etc. while providing portfolio management, creating strategic partnerships and training franchisees in receivable finance.
• Major Initiatives:
• Network infrastructure Setup new office with wireless and wired networks as well as VOIP phone service

Franchise Training

Owner/Manager/Support

This company was created out of my passion for the SMB and a largely untapped market for IT support. Initially started with one small contract and myself as the only employee, the company grew with no marketing or sales effort. We grew from 1 client to 35 active clients, 1 to 4 employees and over 500K in annual revenue with very little effort. Our focus was customer service.

Major Initiatives:

Monthly billing package for SMB's to include centralized/remote systems management, help desk and backup

Acquisition of competition

Sale of CSC

I was initially hired as a CSR. While managing over 20 active financing accounts, I quickly developed skills to manage a growing peer to peer network and created an internal MIS department. Though I was ultimately responsible for the technical direction of the company, software development and communications management, I had performed every job in the company before it was discontinued by investors. I was also the only member of management to be retained by investors to wind down the company.

Major Initiatives:

• Designed and implemented corporate-wide document management, scan and retrieval system
• Created and maintained corporate intranet and internet websites
• Designed and created web-enabled, up-to-the-minute reporting for daily funding operations
• Orchestrated and implemented workstation migration from WforW to Win95 to Win98 to WinXP
• Designed and installed a 100 node network
• Installed and migrated from Lantastic to Novell to NT
• Designed and created Trust Accounting software used to monitor daily investor balances
• Setup and maintenance of WAN via frame relay fractional T1 used for Email and data transfer/exchange
• Proposed and created the MIS department
• Eliminated weekly mailing of statements and created fax program
• Created UCC search and filing management system
• Major Initiatives:
• Developed an extensive relationship with the MBDC across the country
• Increased the broker network
• Developed a mass communication plan to keep all referral bases up to date

Account Executive Vice President, Systems and Operations

Major Initiatives:

• Designed and implemented the mass marketing system used to market 8 a certified contractors.
• Lectured at several seminars and workshops to promote FinanCorp, Inc.
• Assisted in the design and implementation of the extensive telemarketing program.
• Orchestrated the purchase of hardware and software to accommodate the mass marketing and telemarketing systems.

SEMINARS/CONFERNECES/TRADE SHOWS:

• Microsoft Small Business Server 2003 Installation and Migration Workshop
• Microsoft Exchange Server Consolidation and Migration to Exchange Server 2003
• SuperComm Communications Trade Show
• Comdex Computer/Networking/Communications Trade Show
• Network Management Distributed Systems Management