Desktop Support Technician Resume Profile

SUMMARY

Experienced IT Professional seeking a challenging and responsible position that will utilize my knowledge, skills and abilities. I am a focused hard working, team-spirited professional with excellent core strengths. I am also a, quick learner, precise, and maintain integrity in all working assignments.

SKILLS

Desktop Hardware/Software, Laptop, and Printer Installation/Configuration
Extensive knowledge of Windows operating systems 2000/XP/Vista
Troubleshooting, Maintenance, and Break/Fix
Strong problem solving, communication, and organizational skills
End user training
Software: MS Windows 9x/2000/NT, XP, Vista, Windows 2000/2003 Server and
Symantec Ghost Microsoft Excel, MS Word, MS PowerPoint and Outlook
Hardware: Compaq Desktops, Laptops, Tablet PC's, Dell Servers, Dell Desktops, Laptops, Servers, Toshiba Laptops, Wireless Routers, HP Laser Printers, Lexmark Laser Printers, Canon Laser Printers

EXPERIENCE

Confidential

DESKTOP SUPPORT ANALYST/FIELD SERVICE TECHNICIAN

Diagnose hardware and software related issues.
Provide technical phone support to clients
Responsible for maintenance/support and inventory control of client machines.
Perform hardware/software maintenance for various computer systems.
Break-fix experience with peripheral equipment
Perform onsite/offsite repair of hardware, software, laptop, and printer issues
Perform routine printer repair and maintenance
Assist with office administration.
Maintaining an average of 50 calls/requests completed daily
Maintain account of office supplies and customer information

Confidential

EXPEDITOR

Ensure efficient movement of goods and supplies.
Keep account of all inventory and shipping tools.
Dispatch all activities and discrepancies to corporate office.
Ensure employees work conditions and performance is stable.
Prepare reports to show daily progress.

Confidential

TECHNOLOGY SALES/CUSTOMER EXPERIENCE OFFICER

Demonstrate functions of computer and technical products.
Repair/Configure customer computers.
Set up displays and maintain kiosk.
Maintain inventory and restock store items.
Troubleshoot customer questions and concerns on office products.

Confidential

CUSTOMER SERVICE REPRESENTATIVE

Maintenance of vehicle operations. Maintain account of vehicle records and customer information. Inspect/database vehicles upon rental return.

Confidential

ASSEMBLY TECHNICIAN

Assemble and inspect valves to meet the company's 100 guarantee policy. Keep records of all received parts to stock in inventory. Receive weekly reports and diagrams to perform high purity projects.

Confidential

COUNSELOR/HOUSE PARENT

Counsel youth/teen with behavioral problems. Chart all observed behavior manifestation for further counseling. Assist counselors in daily decision-making and resolution of problems. Observe the effects of medication and document the reactions or side effects.

Confidential

DRIVER/PACKAGE HANDLER

Deliver packages to customers in predetermined time frames. Database customer information. Scan, sort, and load packages on truck.

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