SUMMARY

Motivated Desktop Support Specialist/ SCCM Engineer with 7 years of experience in the planning, design and implementation of network technologies. Background includes hands-on experience with multi-platform, LAN/WAN environments. Demonstrated record of success in troubleshooting computers, increasing efficiency, optimizing the access and utilization of shared information. Specialist in troubleshooting all the aspects of SCOM effectively and understand the product configuration, flow and logging in detail. Quick learner and self-motivated team player, problem-solver and logical thinker.

TECHNICAL SKILLS

• O/S: Windows 95/98/2000/ XP/VISTA/7, Window Server 2003.
• Languages: C , JAVA, SQL, PHP, CRYSTAL REPORTS, CENTRICITY, DESKTOP, VMware Workstation 7 XENAPP CITRIX.
• Database: MS Access, MS SQL Server, DB2, Active Directory,
• Microsoft Server Exchange 2007 to 2010, MS LYNC.
• Hardware Software: Installation, Systems Upgrade, Repair, Analysis and Test,
• MS Office Suites e.g. Word, Excel, Access and PowerPoint.
• Network Configuration: TCP/IP Ethernet Networking, DHCP and Static IP Addressing, DNS SERVER, SMTP, NNTP, HTTPS, VPN, Modems, Routers, LAN/WAN, Hubs Wireless Networking.
• Programming: PowerShell, Visual Basic VB Script SQL Query Scripting experience.
• Virtualization: Virtual Machine Manager, VMware ESX, ESXi, VSphere, Workstation, Server, Player, Hyper V, APP V 4.6 and 5.0.
• Systems Center: SCCM 2007, SCOM/SCCM 2012, MDT 2012, SCOM 2012 and Orchestrator.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer Consultant

• Implementation of Configuration Manager 2012 infrastructure in support of systems management, software delivery and OS deployment requirements
• Testing, Analysis and Packaging/Sequencing for applications Windows 7, Windows 8.1, Citrix 6.5 VDI and Internet Explorer 9/11 target platforms.
• Remediation for applications Windows 7 and Windows 8.1 standardized images
• Testing, Evaluation, and Remediation of Office files for compatibility with Microsoft Office 2010.
• Developed and updated RTS documentation for assigned OSS applications and systems via SCOM.

Confidential

DESKTOP SUPPORT CONSULTANT

• Imaging desktops and laptops through USB DRIVE.
• Install different applications via APPSTORE/ SHOPPING.
• Performed User's Encryption through EPO ORCHESTRATOR.
• Administrating Group Policy / Active Directory / WSUS for both desktop and servers.
• Created and Managed WIM Image environment via SCCM.
• Configured TCP/IP, DNS and DHCP.
• Installed, troubleshoot and configured CISCO COMMUNICATOR for instant messaging.
• Troubleshoot network malfunctioning and Ping IP Address for the proper configuration.

Confidential

SCOM ENGINEER,

• Perform Active Directory AD MIGRATION for users and computers, managing domain domain controller security policies to confirm if computer migrated successfully.
• Backup and Restore user's data through Microsoft USB Deployment script and run command GPUPDATE FORCE to renew IP PLOICY.
• Upgrading Windows XP to Windows 7 operating systems, Update dash works and troubleshoot any network connectivity issues.
• Installing necessary software through SCCM e.g. RSA Token, Junipers, Novell Clients and Lotus Notes 6.5.2, BIT LOCKER, Siebel 8.1 7.7, XENAPP CITRIX, SNAGIT and Update McAfee Security.
• Performed User Virtualization through APPSENSE.
• Configuring software applications thorough SCCM Configuration Manager.
• Utilized BMC REMEDY and ITSM REMEDY for the ticketing systems.
• Provided escalation support to Implementation team for standard monitoring implementation in SCOM.

Confidential

SCOM ENGINEER,

• Imaging PC and upgrading the Windows Operating Systems Advantage XP, Power Vision XP, 7.
• Breakdown 15 to 20 the old workstation, Install new workstation and connected all the peripherals to the new workstation on a weekly bases.
• Performed VMware to deployed old operating systems of Windows XP and upgrade it with Windows VISTA Windows 7.
• Installing necessary software through SCCM 2007/ SCCM 2012 e.g. Adobe flash player, JAVA, Adobe shock player and Execute Batch file.
• Utilized User State Migration Tool USMT , Image deployment using Microsoft Deployment Technology MDT and Windows Deployment Services WDS .
• Utilized Active Directory AD for users and computers, managing domain domain controller security policies. Performed load balancing and clustering.
• Utilized PowerShell script to run Ghost Image command for the deployment and used VB Script to generate codes for web development.
• Utilized APPSENSE for the Virtual desktop infrastructure and workspace management.
• Performed SQL Security for the data selection, permissions, disk management and modification and vast knowledge in migrating SQL Server 2003/2008 and 2012.
• Carried out installation through SCCM 2007/2012 to monitor existing sites'/servers' performance and for Group Policy Administration in the directory.

Confidential

Network Administrator,

• LyondellBasell Project - Effectively managed system functionality to ensure ongoing operations and implemented all the networking infrastructure that cut down the huge amount of money to carry out the projects accurately and efficiently.
• Troubleshooting, design, build out and implementation of a complex network for LAN/WAN monitoring and troubleshooting.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Performed PC migration and deployment project in Windows XP, VISTA Windows 7 and pushed required software's through SCCM 2007/ SCCM 2012.
• Recommended modifications to improve speed of operations and system security measures through SQL Security.
• Utilized SCOM for the management packs and Infrastructure.
• Proficient in creating and maintaining SQL and MS Access database queries and Used NTFS to set file security permissions.
• Possessed an experience with SQL Server 2003/2008 and 2012 for migrating purpose.

Confidential

Systems Engineer,

• QTS Project - Provided professional leadership and direction to a team of 20, including 4 project team members. Drafted documents outlining procedures for bidding and completing jobs. Established a server pool to coordinate and monitor the proper use for the accountability of the systems.
• Managed local area network LAN and Wide area network WAN , servers and communication connections to remote locations.
• Configured, troubleshoot, and maintained layer 2 Layer 3 Cisco Switches, Cisco routers 2600, 2800 .
• Utilized SCCM to initiate any software applications update to speed up the installation.
• Maintained the DNS/DHCP and global load balancing environments Hardware and Software and Installed, Compiled, Configured DNS Administration.
• Installed network concentrators, bridges, routers and repeaters. Configured network servers and trained local administrators on standard network server procedures including virus protection and other security measures.
• Utilized VB/SQL Scripting experience for the network troubleshooting query and command.
• Expertise on AD / DNS / DHCP / IIS / File Server Roles and services.
• Deployed VMware workstations and performed an encryption with Virtual Private Networks VPN .